Amy Powers
Saint Augustine,FL
Summary
At KeHE Distributors LLC, I spearhead initiatives that significantly enhance team productivity and morale through strategic planning and cross-functional collaboration. My leadership in customer care and sales operations, underscored by a knack for process improvement and problem-solving, drive organizational success and foster innovative solutions, achieving notable project milestones.
Overview
17
17
years of professional experience
Work History
Senior Manager, Customer Care Special Operations
KeHE Distributors LLC
Naperville, IL
05.2023 - Current
- Demonstrate effective leadership to enhance team productivity, foster cohesion, and elevate morale, while concurrently reforming and reinforcing operational processes. Additionally, improve team performance by offering comprehensive training and promoting a collaborative work atmosphere.
- Collaborate closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Manage large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Demonstrate exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Balance competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Implement innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Lead cross-functional teams to achieve project milestones and deliver high-quality results.
Senior Manager, Inside Sales
KeHE Distributors LLC
Naperville, IL
12.2021 - 05.2023
- Provided strong leadership to enhance team cohesion and morale.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Mentored junior staff members for skill development and career progression within the organization.
- Exhibited remarkable flexibility in managing intricate circumstances or swiftly evolving settings with proficiency.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Enhanced team performance through the implementation of training programs and the promotion of a cooperative work atmosphere.
Regional Promotions Manager
KeHE Distributors LLC
Naperville, IL
07.2017 - 12.2021
- Boosted brand awareness by strategizing and executing promotional campaigns across multiple platforms.
- Collaborated with sales teams to design customized promotions tailored to specific client needs, resulting in improved client satisfaction rates.
- Spearheaded creative brainstorming sessions that generated fresh ideas for upcoming campaigns, fostering an innovative work environment.
- Streamlined processes within the promotions department, reducing inefficiencies and enabling faster turnaround times for projects.
- Negotiated contracts with vendors for promotional materials, securing favorable terms that benefited the business financially.
- Measured campaign effectiveness using various metrics, adjusting strategies as needed to maximize results.
Trade Manager
KeHE Distributors LLC
Naperville, IL
05.2016 - 07.2017
- Collaborated with cross-functional teams to drive successful product launches and promotions.
- Developed strong relationships with clients, leading to long-term partnerships and increased business opportunities.
- Worked with clients to develop promotional and advertising planning strategies and solutions.
Sales Collateral Manager
KeHE Distributors LLC
Naperville, IL
03.2015 - 05.2016
Sales Excellence Coordinator
KeHE Distributors LLC
Naperville, IL
04.2014 - 03.2015
Promotional Sales Specialist
KeHE Distributors LLC
Naperville, IL
05.2011 - 04.2014
Customer Care Supervisor
KeHE Distributors LLC
Elkton, FL
07.2007 - 05.2011
Education
Bachelor of Arts - Social Sciences, Psychology Discipline
Flagler College
Saint Augustine, FL01-1993
High School Diploma -
Simsbury High School
Simsbury, CT01-1989
Skills
- Strategic planning
- Teamwork and Cross-functional collaboration
- Troubleshooting and problem resolution
- Data-driven decision making
- Documentation and reporting
- Data analytics
- Cross-functional communication
- Teamwork and collaboration
Timeline
Senior Manager, Customer Care Special Operations
KeHE Distributors LLC
05.2023 - Current
Senior Manager, Inside Sales
KeHE Distributors LLC
12.2021 - 05.2023
Regional Promotions Manager
KeHE Distributors LLC
07.2017 - 12.2021
Trade Manager
KeHE Distributors LLC
05.2016 - 07.2017
Sales Collateral Manager
KeHE Distributors LLC
03.2015 - 05.2016
Sales Excellence Coordinator
KeHE Distributors LLC
04.2014 - 03.2015
Promotional Sales Specialist
KeHE Distributors LLC
05.2011 - 04.2014
Customer Care Supervisor
KeHE Distributors LLC
07.2007 - 05.2011
Bachelor of Arts - Social Sciences, Psychology Discipline
Flagler College
High School Diploma -
Simsbury High School