Amy Pratt

Kept fixtures stocked with merchandise, maintained overall store cleanliness, and completed tasks as assigned. Ensured all tasks are executed as planned and product is available for purchase. Responsible for making product ready for sale, exceeded my daily quota. Responsible for handling customer inquiries and complaints politely and did whatever I could within store policy to ensure customer satisfaction. Worked as a team to open and close the store efficiently.

Ensuring all tasks are executed as planned and product is available for purchase. Supporting store management by following process and procedures and completing tasks. Managing task dashboard and ensure the timely completion of all operational processes, including the shipment and replenishment processes of goods, merchandise sets, and inventory counts and procedures. Completing merchandise resets, planograms, marketing displays, physical inventory procedures, and processing shipment using Ulta Beauty’s technology and best practices. Ensuring assigned work area is replenished, signed, and faced, and ensuring testers are available. Maintaining outstanding store standards and overall store cleanliness including sales floor, restrooms, cash wrap, backroom, and break area.

Greeted each customer with a friendly smile and eye contact. Operated POS and handled cash, card, and check transactions accurately and swiftly. Ensured the correct amount of cash was in cash drawer at beginning and end of shift. Maintained the cleanliness of changing rooms, various sections of the store, and cash counter. Unloaded shipment from trucks and put out inventory on sales floor. Organized and arranged inventory on displays. Answered the telephone using proper telephone etiquette. Responsible for handling customer inquiries and complaints politely and did whatever I could within store policy to ensure customer satisfaction. Worked as a team to open and close the store efficiently.

Learned successful upsell techniques provided by the store. Greeted each customer with a smile and gave personal customer service to ensure a satisfactory experience. Gave demonstrations on how to use products and techniques. Routinely kept up to date with the promotional items and educated myself on how to use and sell them the most effectively. Used products on myself to advertise products and worked as a team to promote. Reached and exceeded daily sales goals by 5%. Ensured the correct amount of cash was in cash drawer at beginning and end of shift. Operated POS and handled cash, card, and check transactions accurately and swiftly. Handled refunds accurately. Maintained the cleanliness of the store, and cash counter. Answered the telephone using proper telephone etiquette. Responsible for handling customer inquiries and complaints politely and did whatever I could within store policy to ensure customer satisfaction. Worked as a team to open and close the store efficiently.