Amy Presley
Joliet,IL
Summary
Results-driven management professional with background in streamlining business processes to improve efficiency and profitability. Skilled at managing teams, reducing operational costs, and implementing strategic business plans. Strengths include leadership, problem-solving skills, and ability to make impactful decisions that drive company growth.
Overview
19
19
years of professional experience
Work History
Operations Manager
Navistar, Inc.
Joliet, IL
12.2022 - Current
- Manage a team responsible for quality issues at our parts distribution centers
- Processing all carrier freight claims for Navistar’s inbound and outbound shipments
- Obtaining payments from our carriers for shortage/damage shipment exceptions
- Providing customer service to our dealer network on resolving open claim escalations
- Managing shipment errors from our supply network and proactively working with supply chain to resolve reoccurring issues
- Process enhancement and documentation of all processes
Business Development Consultant
Navistar, Inc.
10.2020 - 12.2022
- Manage processes for all Parts related business in the Aftersales Business Center
- Project Management for process enhancement business cases
- Data analysis and report building
- Documenting processes and utilizing process enhancement skills such as six sigma and lean
- Ensuring Navistar is delivering an excellent customer experience
Customer Service Manager Associate
Navistar, Inc.
08.2018 - 10.2020
- Manage a team of 17 employees related to Parts Customer Service for Order Management and Claims and Returns
- Make process improvement suggestions and implementations
- Process escalated situations and resolve customer relations
- Reduce dwell time for customer case files by 40%
Supply Chain Professional 2
Navistar, Inc.
09.2016 - 08.2018
- Plan for future demand on New Product parts and programs
- Expedite past due PO’s with suppliers to get stock in the network for dealership orders
- Work with Procurement, production and alternative resources to provide parts to both truck down orders and our PDC stock orders
- Expedite in parts for new programs to reduce dwell time on vehicles
Fulfillment Specialist Sr.
Navistar, Inc.
05.2013 - 09.2016
- Work to source orders for trucks down in the field with the quickest turnaround time
- Resolve supplier and customer issues daily
- Answer hotline customer calls regarding order status
- Train new employees on processes and procedures
- Multi task projects and process enhancements while processing 100 critical orders/day
Part Repair Advocate
Navistar, Inc.
01.2012 - 05.2013
- Work specifically with large fleet customers to get them their parts in the same day
- Work with the service team to combine parts and service efforts
- Participate on multiple conference calls regarding current parts issues affecting specific customers
Critical Fulfillment Associate
Navistar, Inc.
08.2010 - 01.2012
- Process orders for Critical Parts for International units that are down
- Provide dealers and customers with the most accurate information regarding their orders
- Managing multiple tasks at once
- Sourcing orders in the quickest fashion and answering Customer calls and questions regarding the status of their orders
Credit and Collections Administrator-East Region
Navistar Financial Corporation
09.2008 - 08.2010
- Responsible for multiple projects from both Collections and Credit Departments for the East Region
- Work with Excel and Microsoft Word to complete reporting for Collections Manager
- Managing multiple tasks at once and working efficiently through each task
Assistant Teacher
ChildTime Learning Center
02.2008 - 08.2008
- Responsible for up to ten toddlers through kindergarten age children, known as Early Childhood Education
- Create games and activities for the children to expand their mental development as well as physical and emotional development
Cashier
Jewel-Osco
02.2005 - 08.2008
- Responsible for customer service including order-taking and cash register operations
- Very well experienced in serving many customers at one time and doing multiple tasks
Education
A.A. General education -
College of Dupage
08.2008
Skills
- Customer Service
- Process Improvement
- Very organized
- Responsible and reliable
- Flexible
- Excellent social and communication skills
- Punctual
- Motivated
- Positive Attitude
- Multi-tasking
- Leadership
- Lean/Six Sigma - Green Belt
- Advanced skills in Microsoft Office including Visio
- TOLAS
- iKNow
- Parts Online
- Oracle/EBZ
- DRT
- Parts Catalog
- PIQ
- OPPI
- Part Review
- Part Invoice Viewer
References
References available upon request.
Timeline
Operations Manager
Navistar, Inc.
12.2022 - Current
Business Development Consultant
Navistar, Inc.
10.2020 - 12.2022
Customer Service Manager Associate
Navistar, Inc.
08.2018 - 10.2020
Supply Chain Professional 2
Navistar, Inc.
09.2016 - 08.2018
Fulfillment Specialist Sr.
Navistar, Inc.
05.2013 - 09.2016
Part Repair Advocate
Navistar, Inc.
01.2012 - 05.2013
Critical Fulfillment Associate
Navistar, Inc.
08.2010 - 01.2012
Credit and Collections Administrator-East Region
Navistar Financial Corporation
09.2008 - 08.2010
Assistant Teacher
ChildTime Learning Center
02.2008 - 08.2008
Cashier
Jewel-Osco
02.2005 - 08.2008
A.A. General education -
College of Dupage
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