Amy Presson
Leawood,KS
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
28
28
years of professional experience
Work History
Studio Manager
Amazing Lash Studio
01.2020 - Current
- Recruited, trained, and developed high-performing and customer-focused team from scratch for studio opening in 2020.
- Implemented marketing strategies to promote studio to potential clients.
- Created policies and procedures for company and delivered company-wide training to employees.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Organized and maintained client databases for accurate communication information.
- Developed and implemented strategies to increase studio visibility and reach more clients.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
General Manager
Joe's Kansas City Bar-B-Que
04.2012 - 01.2020
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring over 100 personnel on management principles, industry practices, and company procedures.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty and longevity.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Formulated policies and procedures to streamline operations utilized company wide at other Joe's Kansas City Bar-B-Que locations.
Executive Chef
Marina Grog & Galley
01.1996 - 04.2012
- Created menus, controlled food costs and oversaw quality, sanitation, and safety processes.
- Oversaw business operations, inventory control, and customer service for entire restaurant.
- Built and developed a private dining experience with a multi-course menu.
- Generated employee schedules and work assignments and determined appropriate compensation rates.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Implemented new recipes and flavor combinations to enhance customer dining experience.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Worked closely with front-of-house staff to facilitate excellent customer service.
Education
Bachelor of Arts - Psychology
University of Kansas
Lawrence, KSCulinary Arts -
Johnson County Community College
Overland Park, KSSkills
- Managing Operations and Efficiency
- Professional and Courteous
- Staff Management and Employee Growth
- Client Rapport
- Training and Team Development
- Cost Control
- Partnership and Brand Management
- Financial Forecasting
Timeline
Studio Manager
Amazing Lash Studio
01.2020 - Current
General Manager
Joe's Kansas City Bar-B-Que
04.2012 - 01.2020
Executive Chef
Marina Grog & Galley
01.1996 - 04.2012
Bachelor of Arts - Psychology
University of Kansas
Culinary Arts -
Johnson County Community College