Amy Price
Rich Creek,VA
Summary
Dynamic Restaurant General Manager with a proven track record at KBP Foods, excelling in operations management and cost control. Recognized for reducing employee turnover through effective talent development and fostering a positive work environment. Adept at enhancing customer engagement and ensuring compliance with food safety standards, driving exceptional dining experiences.
Qualified with strong background in managing high-volume restaurant operations. Successfully led teams to deliver exceptional service and maintain high standards of quality and efficiency. Demonstrated expertise in inventory management and cost control.
Experienced with leading restaurant teams to achieve operational excellence and customer satisfaction. Utilizes strong organizational and leadership skills to manage diverse tasks and resolve conflicts. Track record of implementing effective cost-control measures and enhancing service quality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
KBP Foods
05.2015 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Ensured compliance with all health department regulations as well as company policies and procedures.
Education
GED -
Blacksburg High School
Blacksburg, VA06-2015
Skills
- Operations management
- Inventory management
- Food safety
- Cost control
- Pre-shift walk-through
- Staff scheduling
- Hiring decisions
- Labor management
- Customer engagement
- Talent development
- Guest relations
- Restaurant promotion
- Business management
- Food preparation
- Sanitation standards
- POS system
- Kitchen oversight
- Team management
- Inventory control and record keeping
- Staff management
- Supervisory skills
- Customer-oriented
- Recruitment
- Employee schedule management
- Training and onboarding
- Delegating assignments and tasks
- Reliable and responsible
- Front of house management
Accomplishments
- Supervised team of 26 staff members.
Certification
- ServSafe Food Handler's Certification
- Virginia Driver's License
Languages
English
Timeline
Restaurant General Manager
KBP Foods
05.2015 - Current
GED -
Blacksburg High School
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