Amy Pruitt
AEP Industries
Ironton,OH
1
Certification
16
years of professional experience
I am a dependable, hard worker. I am honest and loyal. I always try my best and if I'm not sure about something I will ask. I am always willing to learn and expand my skills.
Work History
Slicer Operator
1 Year 8 MonthsSanitation Worker
1 Year 11 MonthsCustomer Service
2 Years 5 Months- Cx inquiries billing questions resolving cx concerns submitting outage tickets.
Production line team member
5 Months- Test motors in an assembly line make sure I am in tact time and that the engine are not sent out with defects.
Sales/Customer Service Representative
1 Year- Offered latest deals and products to customer to whence their experience.
City Carrier
2 Months- Cased different classes of mail in sequence of delivery along established route.
- Handled undeliverable mail by endorsing with reason for nondelivery, forwarding, and returning to sender.
- Retrieved mail from street letter boxes, accepted letters for mailing from customers, and deposited in post office upon returning from route.
- Delivered mail along prescribed route, on foot or by vehicle by adhering to regular schedule and established procedures.
- Lifted up to 75 pound packages at mail hub and customer locations to complete deliveries.
Tier 2 Customer Service Supervisor/ retention
1 Year 5 Months- Offered latest deals and products to customer to whence their experience.
- Used multiple systems while multitasking
- Addressed escalated customer complaints and implemented solutions to restore satisfaction.
- Monitored day-to-day activities across customer support operations.
- Provided targeted customer support via live chat, email, and telephone.
- Connected with prospective, new, and established customers to assess and determine individual needs.
- Studied company products and services to maintain relevant knowledge and deliver top-notch service.
- Shared relevant tools with customers as necessary to reduce support call frequency.
- Directed phone calls to shorten service time and steer conversations towards targeted solutions.
- Coordinated with management to review unit performance.
- Uphold strict security standards to protect sensitive customer information.
- Provided solutions, recommendations, and replacements with empathy and positive feedback.
- Shared insights with management regarding member inquiries, concerns, and complaints to improve products, operations, and policies.
Customer Service and account change
2 Years- Provided solutions, recommendations, and replacements with empathy and positive feedback.
- Monitored and resolved product and service issues promptly.
- Completed sales payments, refunds, and exchanges and issued store credit.
- Prepared order sheets and sent out invoices and statements for payments due.
- Implemented best practices in fostering exceptional customer care support and satisfying customers.
- Assisted associates with problem resolutions.
- Utilized computer systems to research and record account information.
- Responded to customer questions and complaints and documented consumer communications.
- Navigated multiple systems to identify source of issue.
Server
7 MonthsHome Health Aide (HHA)
5 MonthsTeaching Assistant (TA)
11 MonthsEducation
Some college
Bachelor of Science - Business
Management, creative writing, writing for the workplace place, marketing, basic business, business law
Associate of Science - Business
Management, basic business, accounting, marketing, middle school education
Skills
Negotiation
Power tools
Customer services and information Post office deliveries
Mail casing Electronic scanner
Truck loading Product education
Data entry Conflict resolution
Service upselling Client communication
CRM software
Retail math
English
Assembly
Marketing
Microsoft Word
Accounting
Writing skills
Software troubleshooting
Customer Relationship Management
Tutoring
Communication skills
Hospitality
Windows
Leadership
Live chat
Problem solving
Phone etiquette
Supervising experience
Remote access software
Patient monitoring
Soft skills (6 years)
Multi-line phone systems
Upselling
Account Management
Computer skills
Salesforce
Social media management
Inside Sales
Grammar Experience
Time management
Cash register
LAN
Hand tools
Truck driving
Conflict management
Retail sales (6 years)
Technical writing
Technical Support
Microsoft Outlook
Customer relationship management
Cash handling
Clerical experience
Order entry
Relationship management
Sales
Technical support
Microsoft Excel
Inside sales
Customer support
Customer service
Document review
Nursing
Filing
Adobe Acrobat
Vehicle maintenance
Accounts payable
Typing
POS
Computer literacy
Team management
QuickBooks
Restaurant experience
Accounting software
Troubleshooting
Organizational skills
Account management
Research
Teaching
Attention to detail
Sales management
Certification
- OSHA 10-Hour General Industry Present
- Driver's License
- October 2020 to December 2024
- Class D
- Certified Home Health Aide
Awards
Quarterly top performer October 2020, I won an Apex award for having the top 2% of sales in the country at AT&T/ DirecTv customer service. This award came with a trophy, a certificate of recognition, and a cash prize., I was on the Dean’s list in May 2014 at ACTC. I was also given an award of achievement from the Dean of the college for being a leader on campus that same year.
Groups
Rotoract club, 2013-08, 2013-12, We did a lot community work for the city mission and the Salvation Army- held a Halloween party for the kids and collected items for women’s shelters
Timeline
Slicer Operator
Bimbo Bakeries USA
12.2024 - CurrentRead More
Sanitation Worker
Bimbo Bakeries USA
09.2024 - CurrentRead More
Customer Service
AEP Industries
03.2024 - CurrentRead More
Production line team member
Toyota North America
05.2023 - 10.2023Read More
Sales/Customer Service Representative
AT&T
05.2022 - 05.2023Read More
City Carrier
USPS
03.2022 - 05.2022Read More
Tier 2 Customer Service Supervisor/ retention
ATT
10.2020 - 03.2022Read More
Customer Service and account change
Amazon
10.2018 - 10.2020Read More
Server
Texas Roadhouse
03.2018 - 10.2018Read More
Home Health Aide (HHA)
Quality Care Nursing Services
07.2011 - 12.2011Read More
Teaching Assistant (TA)
Ashland Community and Technical College
01.2011 - 12.2011Read More
Ashland Community and Technical College
Associate of Science from Business
Read More
Marshall University
Bachelor of Science from Business
Read More
Some college
Read More