Amy Pryor
Brooksville,FL
Summary
Detail-oriented professional with expertise in customer service and operational support. Skilled in team supervision, schedule management, and task coordination to enhance service delivery. Experienced in staff training and safety enforcement, promoting a secure retail environment. Knowledgeable in cash handling and point-of-sale systems, ensuring accurate transactions and high customer satisfaction.
Overview
20
20
years of professional experience
Work History
Personal Trainer
Self-employeed
Brooksville, FL
03.2019 - Current
- Designed personalized workout programs for independent fitness clients
- Conducted one-on-one training sessions in private and home settings
- Assessed client fitness levels before program planning
- Monitored client technique during strength and cardio workouts
- Adjusted training plans based on client feedback and progress
- Educated clients on nutrition, hydration, and recovery to enhance overall fitness outcomes
- Motivated clients to achieve personal bests through tailored positive reinforcement strategies
- Coordinated client scheduling to maximize training session efficiency and improve client communication
- Showed proper exercise form to enhance client performance and safe equipment use
Housekeeping Supervisor
Holiday Inn Express Hotel Suites
Brooksville, FL
06.2021 - 01.2022
- Supervised housekeeping team for Holiday Inn Express Hotel Suites' guest room readiness.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Inspected guest rooms and public areas for Holiday Inn Express cleanliness standards.
- Trained team members in linen handling and room cleaning procedures.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Enforced safety practices and sanitation standards across housekeeping work areas.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
Cashier
Publix
Clearwater, FL
08.2006 - 06.2010
- Processed customer purchases at Publix checkout lanes using a POS system.
- Handled cash, card, and mobile payments following Publix register procedures.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Scanned items accurately and verified prices during checkout transactions.
- Bagged groceries carefully to support safe handling and customer convenience.
- Maintained clean checkout areas and stocked supplies for Publix customers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved coupon, price, and payment issues at the front register.
- Discounted purchases by scanning and redeeming coupons.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Answered customer questions and provided store information.
- Greeted customers and answered questions with friendly Publix service standards.
- Assisted customers with their purchases by providing product information and recommendations. and signed customers up for the rewards program.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Learned roles of other departments to provide coverage and keep store operational.
- Preserving appearance of the store by arranging and replenishing displays and merchandise racks.
- Assisted customers with their purchases by providing product information and recommendations. Signed customers up for the rewards program.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
- Scanned merchandise using a point-of-sale system for accurate purchase totals.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserving appearance of store by arranging and replenishing displays and merchandise racks.
- Organized promotional displays or arranged merchandise on counters or tables to promote sales.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Checked personal identifications during alcohol and tobacco sales.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Used suggestive selling techniques to promote add-on sales.
- Answered customers' questions and provided information on store procedures or policies.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Offered customers carry-out service at completion of transaction.
- Checked personal identifications during alcohol and tobacco sales.
Education
Osceola High School
Largo, FLSkills
- Client fitness evaluation
- Workout program design
- Resistance training
- Aerobic conditioning
Timeline
Housekeeping Supervisor
Holiday Inn Express Hotel Suites
06.2021 - 01.2022
Personal Trainer
Self-employeed
03.2019 - Current
Cashier
Publix
08.2006 - 06.2010
Osceola High School