Amy Puente
Summary
Proactive and goal-oriented professional with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to contributing to team success, achieving positive results and driving organizational growth with dedication and enthusiasm.
Overview
28
28
years of professional experience
Work History
Director,Strategic Partnerships & Client Relations
Studio Partnership
09.2023 - Current
- Leverage professional networks and industry knowledge to strengthen new and existing client relationships.
- Plan, create and prepare presentation materials for new business development.
- Prepare proposals and contracts for new and existing project opportunities.
- Negotiate price and services with customers to decrease expenses and increase profit.
- Implement business strategies, increase sales, increase revenue, and effectively target new markets.
- Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Report issues to higher management with great detail.
- Cultivate and strengthen lasting client relationships using strong issue resolution and dynamic communication skills.
- Manage purchasing, sales, marketing and customer account operations efficiently.
- Interact well with customers to build connections and nurture relationships.
- Attend/Participate in networking opportunities.
- Select, assign and manage Public Relation initiatives
- Create and manage website and social media marketing.
- Create and manage Call Log.
- Assisted in recruiting, hiring and training of team members.
Sponsorship & Advertising Manager
Maryland Association of CPAs (MACPA)
03.2016 - 09.2023
- Developed advertising tactics and implemented new solutions for increased brand awareness leading to exceeding revenue growth by 400% .
- Worked with marketing department to create targeted and customized advertising strategies for key customer demographics.
- Developed campaigns, led design, and tracked results.
- Planned and attended customer meetings, trade shows and conferences as company representative.
- Utilized sponsorship campaigns, including events, e-mail, social media, publications and advertising to highlight products and services.
- Collaborated with media representatives to optimize coverage of special events.
- Upheld client satisfaction by designing accurate and detailed timelines for services and alerting clients of changes.
- Inspected existing ads and marketing materials to achieve consistency throughout multiple platforms.
- Planned and prepared strategies for event sponsorships, advertising and promotional material to increase sales and work with customers, company officials and advertising agencies.
- Inspected layouts and advertising copy and edited scripts, audio and other promotional material to adhere to specifications.
- Alerted and contacted customers about account or informational issues to maintain high levels of customer satisfaction.
- Increased longevity of accounts by providing individualized customer service and developing relationships with account holders.
- Conferred with department heads or staff to discuss contracts, sponsorships and advertising media selection or products to be advertised.
- Collected performance data on each promotion to better plan future events.
Business Development Consultant
Studio Partnership
10.2014 - 12.2015
- Maintained and grew client relationships in the hospitality, commercial and multi-family design markets.
- Prepared proposals and marketing materials for new and existing clients.
- Arranged potential client contacts, cultivated relationships, and followed through all service needs.
- Manged and helped to create the re-design of company's website.
- Continually maintained and improved company's reputation and positive image in markets served.
Customized Learning Consultant
Maryland Association of CPAs (MACPA)
10.2007 - 06.2014
- Contributed to development of comprehensive and customized leaning curriculums for CPA employees and professional affiliate training courses.
- Created curricula, research topics and conceptualized course format, subject matter and presentation.
- Worked closely with instructors to prepare online materials, content, and tools to facilitate training globally.
- Attended internal and external industry events.
- Negotiated contracts and delivery plans with vendors.
- Collaborated with administrators to determine course objectives.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
District Sales Manager
Verizon
01.2001 - 12.2001
- Managed a team of 7 inside sales representatives.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Managed accounts to retain existing relationships and grow share of business.
- Prepared sales presentations for clients showing success and credibility of products.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Sales Trainer
Verizon
07.2000 - 01.2001
- Trained and mentored new personnel hired to fulfill various roles.
- Provided coaching and mentoring to employees.
- Managed recruitment, training and development for highly effective sales team.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
Sales Representative
Verizon
08.1996 - 07.2000
- Consistent Top Performer and Incentive Trip Winner.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Maintained current knowledge of evolving changes in marketplace.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Education
Bachelor of Arts - English With Concentration in Secondary Education
Towson University
Baltimore, MD05-1996
Skills
- Project Management
- Business Development
- Client Relations
- Issues Resolution
- Strategic Planning
- Creativity and Innovation
- Verbal and written communication
- Story pitching
- Strategies and goals
- Content Development
- Contract Management
- Cross-functional team leadership
Timeline
Director,Strategic Partnerships & Client Relations
Studio Partnership
09.2023 - Current
Sponsorship & Advertising Manager
Maryland Association of CPAs (MACPA)
03.2016 - 09.2023
Business Development Consultant
Studio Partnership
10.2014 - 12.2015
Customized Learning Consultant
Maryland Association of CPAs (MACPA)
10.2007 - 06.2014
District Sales Manager
Verizon
01.2001 - 12.2001
Sales Trainer
Verizon
07.2000 - 01.2001
Sales Representative
Verizon
08.1996 - 07.2000
Bachelor of Arts - English With Concentration in Secondary Education
Towson University
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