Amy Pullen
Kevil,KY
Summary
Dedicated financial professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
2025
2025
years of professional experience
21
21
years of post-secondary education
Work History
Revenue Specialist
CSI
Paducah, KY
08.2022 - Current
- Implement monthly processes for Managed Services invoices, ensuring accuracy and compliance with contractual terms.
- End-to-end billing processes, gathering necessary billing information, data updates, vendor invoice reconciliation, invoice generation, and delivery.
- Review and evaluate customer invoices to ensure invoices are accurate and timely.
- Maintain detailed records to comply with company policies.
- Collaborate with team members to prioritize accuracy.
Payroll Financial Analyst
City of McKinney
McKinney, TX
3 2021 - 07.2022
- Biweekly payroll processing
- Monitoring, managing, and troubleshooting payroll processes batch jobs, and payroll run
- Auditing payroll accounting data for accuracy, working closely with Information Technology (IT) to troubleshoot and maintain Payroll HRM module
- FLSA and best practice
- Preparing payroll journal voucher entries and working with staff to reconcile payroll accounting information including payroll receivables after payroll runs
- Interact daily with upper management, staff and employees
- Time and Labor lead for new ERP implementation in Oracle.
Business Office Manager/Practice Administrator
Utilities Dynamics Inc/ Emerald Therapy Center
02.2019 - 01.2021
- QuickBooks Expert
- Bookkeeping including Accounts Payable/Accounts Receivable
- Multiple payroll schedules
- Payroll liabilities, monthly and quarterly reporting, and year end close
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts and generated reports for company database.
- Delivered performance reviews, recommending additional training or advancements.
- Developed standard operating procedures for all administrative employees.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Evaluated employee records and productivity and submitted evaluation reports.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Coordinated special projects and managed schedules.
- Sourced vendors for special project needs and negotiated contracts.
- Managed office operations while scheduling appointments for department managers.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Compared vendor prices and negotiated for optimal savings.
- Prepared meeting rooms and materials and recorded important information.
Office Manager
Estes Chiropractic Center, PSC
04.2013 - 02.2019
- Best practice policy and procedure implementation
- Bookkeeping
- Insurance billing and coding, pre certification, posting, audit, contracts, compliance, audit and reimbursement negotiation
- Biweekly payroll processing, month end, quarter end, year end close
- Retirement implementation for 457
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Delivered performance reviews, recommending additional training or advancements.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Sourced vendors for special project needs and negotiated contracts.
- Developed standard operating procedures for all administrative employees.
- Evaluated employee records and productivity and submitted evaluation reports.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts and generated reports for company database.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Compared vendor prices and negotiated for optimal savings.
Medical Transcriptionist
Lourdes Hospital
04.2010 - 01.2014
- Daily transcription reports utilizing EPIC software
- Recorded information using word processing, dictation and transcription software and equipment.
- Worked cohesively with physicians and other clinical staff to complete transcriptions.
- Maintained security and privacy of records to protect patients and providers.
- Translated medical jargon into correct terminology.
- Transcribed sensitive documents with complete confidentiality.
- Corrected grammar, spelling and syntax mistakes in medical records.
- Demonstrated excellent skills to understand diverse accents and dialects.
Executive Assistant to the Managing Director
Pain Management Center Of Paducah
04.2001 - 04.2013
- Day-to-day operations
- Direct client interaction
- Communicated with management to explain issues and formulate solutions.
- Translated information into electronic forms by compiling and sorting data.
- Participated in strategic planning to execute in best interests of plan goals.
- Answered phones to process requests, transfer calls or relay messages to appropriate personnel.
- Created and updated records and files to maintain document compliance.
- Conducted research to assist with routine tasks and special projects.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Offered technical support and troubleshot issues to enhance office productivity.
- Organized resources, records and personnel to accomplish aggressive targets.
- Sorted, opened and routed mail and deliveries to meet business requirements.
- Helped management with business operations to align teams, set goals and execute initiatives.
- Audit preparation, planning and implementation
Medical Transcriptionist
Cancer Group
05.2004 - 01.2010
- Returned printed and electronic form dictated reports for physician's review, signature and corrections.
- Used headsets and transcribing software to take dictation of medical documents.
- Completed transcription of gross and final diagnosis for medical reports.
Education
Quickbooks Expert - Accounting And Finance
Intuit
05.2004 - 05.2022
aPHR Human Resource Certification - Human Resources Management
HRCI
01.2020 - 01.2021
American Academy of Professional Coders Certified Professional Coder - Medical Insurance Coding And Billing
AAPC
01.2016 - 01.2017
Medical Assistant/State Registered Nurse Aide -
Paducah Community College
05.1987 - 01.1988
Skills
- Financial and operational reporting
- Flexible team player
- Excellent managerial techniques
- Customer Relationship Management
- Knowledge of ERP (Enterprise Resource Planning) software
- General ledger accounting
- Excellent attention to detail
- Microsoft Excel expertise
- Administrative support
- Information confidentiality
- Office Administration
- Verbal Communication
- Document Preparation
Timeline
Revenue Specialist
CSI
08.2022 - Current
aPHR Human Resource Certification - Human Resources Management
HRCI
01.2020 - 01.2021
Business Office Manager/Practice Administrator
Utilities Dynamics Inc/ Emerald Therapy Center
02.2019 - 01.2021
American Academy of Professional Coders Certified Professional Coder - Medical Insurance Coding And Billing
AAPC
01.2016 - 01.2017
Office Manager
Estes Chiropractic Center, PSC
04.2013 - 02.2019
Medical Transcriptionist
Lourdes Hospital
04.2010 - 01.2014
Quickbooks Expert - Accounting And Finance
Intuit
05.2004 - 05.2022
Medical Transcriptionist
Cancer Group
05.2004 - 01.2010
Executive Assistant to the Managing Director
Pain Management Center Of Paducah
04.2001 - 04.2013
Medical Assistant/State Registered Nurse Aide -
Paducah Community College
05.1987 - 01.1988
Payroll Financial Analyst
City of McKinney
3 2021 - 07.2022