Amy Pyle
Daytona Beach,FL
Summary
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
18
18
years of professional experience
Work History
Dispatcher
JC Jet Aviation
Sanford, FL
01.2020 - 04.2024
- Load weather and fuel planning.
- Air control, TSA, and security compliance for flights.
- Route and file the Flight Plan with the FAA.
- Prepare and release the flight plan to the captain.
Medical Front Office Receptionist
Moreno Spine
Clearwater, FL
12.2019 - 02.2023
- Greeted patients and visitors in a friendly and professional manner.
- Assisted with scheduling appointments, verifying insurance coverage, collecting co-payments, and updating patient information in the electronic medical records system.
- Answered incoming calls promptly, efficiently processed callers' inquiries, and transferred calls to appropriate personnel when necessary.
- Processed payments for services rendered using cash register or point-of-sale system.
- Prepared charts for new patients prior to their appointment.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Medical Office Manager's Assistant
Holiday Family Practice
Holiday, FL
11.2018 - 11.2019
- Greeted and checked in patients, verified insurance coverage, and collected co-pays.
- Scheduled patient appointments and maintained appointment calendars for physicians.
- Organized medical records and documents in accordance with HIPAA regulations.
- Conducted quality assurance reviews on all incoming forms before submission to the office manager or physician.
- Performed filing duties such as copying, scanning, archiving of documents when needed.
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
- Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
- Reviewed patient charts prior to visits for completeness of documentation and accuracy of coding information.
- Assisted office manager with maintaining adequate administrative and medical supplies.
Customer Service Manager
Southern Jet Inc..
Sanford , FL
11.2006 - 10.2017
- Provided exceptional customer service to ensure customer satisfaction.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Medical Coder & Biller, Dr. Secretary
Dr. warner
Orlando, FL
05.2009 - 09.2012
- Reviewed patient medical records for accuracy, completeness and compliance with coding regulations.
- Coded diagnoses and procedures from patient medical records using ICD-10-CM and CPT-4 codes.
- Verified accuracy of procedure codes to ensure proper reimbursement levels.
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
- Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.
- Validated accuracy of diagnosis codes as well as modifiers used on claims before final submission to payer and insurance companies.
- Ensured timely resolution of denials due to incorrect code assignments or missing information in the claim form.
Waitress
Denny's Restaurant
Deland, FL
04.2006 - 12.2006
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Filled condiments and napkin containers during slack periods.
Conience Gas Attendant
Sunoco Gas Station
Deland, FL
05.2006 - 11.2006
- Performed daily maintenance of gas station, including filling tanks and cleaning restrooms.
- Assisted customers in selecting products, answering questions about merchandise and providing information on promotions and discounts.
- Stocked shelves with merchandise according to company guidelines.
- Maintained cleanliness of store area and outside premises.
- Verified the age of individuals purchasing tobacco products or alcohol in accordance with state laws.
- Handled hazardous materials in accordance with safety regulations.
- Resolved customer disputes in a professional manner while adhering to company policies.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Coordinated with team members to ensure efficient shift transitions and continuous operation.
Education
Associate of Science - Medical Coding & Billing
Southern Technical College
Orlando, FL05-2012
Skills
- Time management
- Call handling
- Active listening
- Multitasking and organization
- Database management
- Prioritizing calls
- Updating logs
- Critical thinker
- Verbal and written communication
- Navigation support
- Dispatch coordination
- Route navigation
- Conflict resolution
- Schedule management
- Service coordination
- Adjusting routes
- Service planning
- Emergency protocols
- Customer relations
- Dispatching procedures
- Dispatching field personnel
- Problem-solving
- Routing orders
- Tracking systems
- Attention to detail
- Schedule coordination
- Communication equipment operation
- Customer relationship management
- Data entry
- Team collaboration
- Radio communication
- Database maintenance
- Decision-making
- Improving operations
- Record keeping
- Workflow prioritization
- Delivery support
- Work order management
- Closing tickets
- Map reading
- Stress tolerance
- Customer service
- Route planning
- Processing orders
- Verifying coverage
Timeline
Dispatcher
JC Jet Aviation
01.2020 - 04.2024
Medical Front Office Receptionist
Moreno Spine
12.2019 - 02.2023
Medical Office Manager's Assistant
Holiday Family Practice
11.2018 - 11.2019
Medical Coder & Biller, Dr. Secretary
Dr. warner
05.2009 - 09.2012
Customer Service Manager
Southern Jet Inc..
11.2006 - 10.2017
Conience Gas Attendant
Sunoco Gas Station
05.2006 - 11.2006
Waitress
Denny's Restaurant
04.2006 - 12.2006
Associate of Science - Medical Coding & Billing
Southern Technical College
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