Amy Quinlan
Charleston,SC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency in fast-paced settings. Uses independent decision-making skills and sound judgment to positively impact company success and driving sustainable growth.
Overview
8
8
years of professional experience
Work History
Small Business Owner - Fresh Starts CHS
Self-employed
12.2020 - Current
- Use creativity and organizational skills to display plants and vintage items for sale at large outdoor events.
- Maintain a clean and aesthetically pleasing shopping environment at outdoor events and in a permanent retail booth to catch the attention of retail guests.
- Demonstrate strong communication skills, discussing plant care and the history of vintage and unique items available.
- Established a loyal customer base by providing personalized attention, addressing plant care and continuing self-education to grow horticultural knowledge.
- Continue to source and propagate new inventory regularly, staying up to date with current seasonal and in-demand trends.
Call Agent
Ryno Strategic Solutions
06.2020 - 09.2024
- Use strong computer skills to effectively track caller analytics for companies across the United States and Canada in the fields of HVAC, plumbing, electrical and fiber internet.
- Manage time efficiently in order to complete all tasks within weekly and monthly deadlines.
- Articulate written assessments at the end of each month showcasing the customer service representatives and their interactions with callers as a review for the business owner.
- Participate in online face-to face continuing education training with managers and colleagues.
Bar Manager
King Street Public House
04.2016 - 01.2020
- Closed out cash register and prepared cashier report at close of business.
- Adhered to state laws regarding alcoholic beverage services and and food safety.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Kept inventory well-stocked and organized to meet expected demand.
- Used strong customer service skills and industry experience to provide guests with a positive experience.
- Trained new employees using extensive hospitality knowledge.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
Education
Adult Education Program - Interior Design
Trident Technical College
Charleston, SCBachelor of Arts - Geography
University of New Hampshire
Durham, NH05.2005
Skills
- Inventory Control
- Direct Sales
- Excellent people skills
- Sales Forecasting
- Attention to Detail
- Upselling strategies
- Building Customer Loyalty
- Staff Training and Development
Websites
Timeline
Small Business Owner - Fresh Starts CHS
Self-employed
12.2020 - Current
Call Agent
Ryno Strategic Solutions
06.2020 - 09.2024
Bar Manager
King Street Public House
04.2016 - 01.2020
Adult Education Program - Interior Design
Trident Technical College
Bachelor of Arts - Geography
University of New Hampshire