AMY RAGAN
Roofing Contractor
Hartselle,AL
Summary
Adept at navigating complex roofing projects, I leveraged my expertise in roof installation and exceptional problem-solving abilities to exceed client expectations. My collaborative approach and attention to detail ensured projects were delivered on time and completed according to the manufacturers specifications to the highest quality standards, achieving a 100% customer satisfaction rate. Dedicated, safety-oriented roofing contractor with 9 years of experience in installing roofing materials on residential and commercial buildings. Organized and dependable candidate successful at management of team members and managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Roofing Specialist
HV Roofing and Innovations
07.2024 - Current
- Maintained a safe working environment through strict adherence to OSHA regulations and company policies on job sites.
- Ensured durability of completed roofs by using top-quality materials sourced from reliable vendors in the industry.
- Fostered a positive team atmosphere among crew members, promoting collaboration and mutual support to achieve project goals efficiently.
- Conducted weatherproofing measures like sealing joints or seams using caulking compounds or specialized tapes to enhance longevity.
- Enhanced roof quality by conducting thorough inspections and identifying areas for repair or replacement.
- Demonstrated expertise in various roofing systems such as TPO, EPDM, metal roofing installations to cater to diverse client needs effectively.
- Built strong relationships with suppliers, negotiating favorable terms for bulk purchases to maintain competitive pricing for customers.
- Exceeded client expectations by delivering high-quality workmanship and maintaining excellent communication throughout the project duration.
- Assessed roofs for signs of damage or wear and tear after storms.
- Conducted regular inspections and troubleshot building roofing systems for commercial and residential customers.
Expert High Pitch Climber
Jet Properties and Innovation
06.2024 - Current
- Conducted risk assessments to identify potential damage within the climbing area, minimizing accidents and injuries.
- Expert climber on extreme pitched homes that require hands on assessment to determine if the roof has damage or not.
- Being physical fit and having mental resilience through tailored training of all skill levels and preform to the best of my abilities while climbing steep roofs.
STORM DAMAGE SPECIALIST
Superior Roofing Solutions
03.2023 - Current
- Met deadlines while maintaining high-quality deliverables
- Performed general maintenance and repair
- Participated in ongoing training to enhance own job skills and knowledge
- Sought continuing education opportunities to stay current with industry trends
- Responded quickly to meet customer needs and resolve problems
- Worked with coworkers to complete tasks
- Committed to delivering excellent customer service while working in a fast-paced environment.
TERRITORY REPRESENTATIVE
Bio-One
12.2022 - 02.2023
- Maintained relationships with existing clients through regular contact and follow-up visits
- Developed and implemented territory sales plans to increase revenue growth
- Monitored inventory levels of products at various locations within the assigned territory
- Provided exceptional customer service, utilizing problem-solving skills to address customer issues
- Developed strong interpersonal communication skills in order to build trust with clients.
PROJECT MANAGER
Roof Restorations
07.2018 - 12.2022
- Devised plans and schedules for concurrent projects to meet established deadlines
- Resolved conflicts and negotiated successful solutions with internal and external stakeholders
- Provided clear direction to internal teams, setting expectations and due dates for deliverables
- Developed detailed schedule for planning and tracking manpower, equipment, and work orders
- Successfully managed projects with tight deadlines and limited resources
- Led meetings to detail project milestones, brainstorm ideas and determine appropriate techniques to manage tasks
- Documented project requirements, processes, and procedures
- Traveled to customer sites to keep projects on schedule while maintaining high quality.
ROOFING INSPECTOR
Digital Roofing Innovations
06.2017 - 12.2017
- Followed up with customers after completion of projects to ensure satisfaction
- Adhered strictly to all building codes when performing installations
- Communicated effectively with colleagues and clients throughout the duration of projects
- Inspected roofs for damage caused by weather or wear-and-tear prior to beginning work
- Ensured that all projects were completed within agreed upon timelines while maintaining quality standards
- Provided estimates for clients regarding cost required to complete job
- Maintained a safe working environment by adhering to OSHA standards and safety protocols
- Established strong working relationships with suppliers in order to secure competitive pricing on materials
- Installed asphalt shingles, metal roofing and other roof coverings on residential and commercial buildings according to manufacturer's specifications
- Identified potential problems with existing roofs and proposed solutions to customers
- Educated customers about proper care and maintenance techniques for their new roof systems.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
- Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
Education
Associate In Science (A.S.) In General Education - General Education
Calhoun Community College
Tanner, ALBachelor of Science (B.S.) In Mass Communications - Mass Communication
University of Alabama
Tuscaloosa, ALSkills
- Completed on time and within budget
- Monitored project performance metrics to ensure adherence to quality standards
- Coordinated team members to ensure tasks were completed on time and within budget
- Asphalt Shingles
- Shingle Application
- Material Knowledge
- Roof Installation
- Modified Bitumen
- Rubber Roofing
- Weatherproofing Expertise
- Flat Roof Systems
- Roof Repair and Maintenance
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Maintenance and repairs
- Problem-solving abilities
- All-weather worker
- Multitasking
- Multitasking Abilities
- Responsible and Adaptable
- Excellent Communication
- Reliability
- Critical Thinking
- Roofing Materials Application
- Customer communications
- Team Collaboration
- Organizational Skills
- Active Listening
- Effective Communication
- Decision-Making
- Adaptability and Flexibility
- Metal Roof Installation
- Customer Communication
- Roof Inspections
- Effective leader
- Relationship Building
- Site Management
- Team building
- Safety Training
- Task Prioritization
- Self Motivation
- Analytical Thinking
- Interpersonal Skills
- Professionalism
- Goal Setting
- New Construction
- Time management abilities
- Written Communication
- Commercial construction experience
- Inspection
- Material inspections
- Project Estimation
- Ventilation Systems
- Interpersonal Communication
- Continuous Improvement
- Adaptability
- Customer Needs Assessment
- Professional Demeanor
Certification
Notary Public of Alabama
Personal Information
Title: FIELDS CLAIMS REPRESENTATIVE
References
- Isaac Wilkins, Knights Solutions, Hiring Manager Previous Employer, (256) 800-3141, stormguardisaac@gmail.com
- Shane Dial, State Farm, Independent Claims Adjuster Personal Reference, (615) 823-0623, Michaelshanedial@gmail.com
- Amber Mann, Federal Bureau of Investigations, Agent Team Member Personal Reference, (304) 502-3611, ambermann95@gmail.com
- Gary Lindsey, Advance Building Supply, Territory Sales Manager Personal Reference, (256) 606-0846, Gary.Lindsey66@gmail.com
Affiliations
Notary Public for the State of Alabama
Member of National Woman in Roofing
Additional Information
- Closing ratio of 86%
- Top sales of the month, many times
- Bring in an average of $76,000 per month
Timeline
Roofing Specialist
HV Roofing and Innovations
07.2024 - Current
Expert High Pitch Climber
Jet Properties and Innovation
06.2024 - Current
STORM DAMAGE SPECIALIST
Superior Roofing Solutions
03.2023 - Current
TERRITORY REPRESENTATIVE
Bio-One
12.2022 - 02.2023
PROJECT MANAGER
Roof Restorations
07.2018 - 12.2022
ROOFING INSPECTOR
Digital Roofing Innovations
06.2017 - 12.2017
Associate In Science (A.S.) In General Education - General Education
Calhoun Community College
Bachelor of Science (B.S.) In Mass Communications - Mass Communication
University of Alabama