Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amy Ramirez

Summary


Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcom

Overview

5
5
years of professional experience

Work History

Case Manager

Still Waters Anti-trafficking, Reform church of Hi
12.2024 - Current
  • Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
  • Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
  • Maintained confidentiality and adhered to professional ethics and standards.
  • Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
  • Educated clients and their families about their rights and available community resources.
  • Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
  • Maintained up-to-date case records with case activity status.
  • Educated clients about mental health conditions, medications and self-care techniques.

Human Service Specialist

Multicultural Community Services
07.2024 - 12.2025
  • Complete billing
  • Coordinate support services for diverse clients, achieving measurable improvements in well-being
  • Develop individualized care plans, enhancing client satisfaction and engagement
  • Facilitate access to community resources, resulting in increased client independence
  • Conduct needs assessments and provide crisis intervention, ensuring timely and effective support
  • Proactively support diverse client needs, demonstrating strong work ethic, punctuality, and quick learning in a dynamic environment

Administrative Assistant

Serenity At Summit
05.2022 - 08.2024
  • Check visitors in and direct or escort them to appropriate departments and personnel
  • Handled cash and credit card payments with accuracy
  • Received, sorted, and forwarded incoming mail
  • Observed visitor logbook and issued passes to maintain the security of premises
  • Answered questions about the organization and provided callers with information
  • Complied with privacy and confidentiality policies when communicating with callers and guests
  • Signed for incoming deliveries and notified employees of packages
  • Delivered accurate phone messages to personnel with legibly written call-back numbers and names
  • Maintained various program records using a secure ling system
  • Used proper telephone etiquette, answered calls, and caller questions, and transferred to proper extensions
  • Transmitted information and documents
  • Displayed pleasant and professional voice and demeanor, positively representing the organization

Behavioral Health Tech

guardian Recovery Montville Adolescent Center
02.2024 - 07.2024
  • Documented and communicated observations of client behavior and progress to the clinical team
  • Assist patients with daily living activities and monitor behavior
  • Monitored and maintained the safety of patients in the unit
  • Assisted patients with therapeutic interventions
  • Documented patient behavior and communicate with the treatment team
  • Eectively support individuals with mental health challenges in a compassionate and empathetic manner
  • Maintain accurate documentation of client progress, behaviors, and treatment plans in electronic health record

Assistant Teacher

Over the Rainbow Nursery
02.2021 - 03.2022
  • Supported lead teacher in delivering instructions
  • Established and enforced rules for behavior to maintain order in the classroom
  • Helped students develop problem-solving skills
  • Organized student performance and enrichment activities to facilitate and enhance learning
  • Encouraged student independence and academic achievement by exploring new concepts and activities
  • Took attendance and kept track of paperwork
  • Assisted with developing and implementing lesson plans
  • Prepared classroom for daily lessons and cleaned and organized between classes

Education

Bachelors Degree - Psychology

Kean University
05-2025

Associates Degree - Liberal Arts

Bard College
05.2020

Skills

  • Patient support
  • Individualized counseling
  • Utilization review
  • Client advocacy
  • Community outreach
  • Active listening
  • Social work
  • Home visits and inspections
  • Empathy and compassion
  • Case needs assessment
  • Direct patient care
  • HIPAA compliance
  • Family education
  • Team collaboration
  • Multitasking and organization
  • Relationship building
  • Email and telephone etiquette
  • Emotional awareness
  • MS office
  • Patient assessment
  • Needs assessment
  • Verbal and written communication
  • Goal setting

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Case Manager

Still Waters Anti-trafficking, Reform church of Hi
12.2024 - Current

Human Service Specialist

Multicultural Community Services
07.2024 - 12.2025

Behavioral Health Tech

guardian Recovery Montville Adolescent Center
02.2024 - 07.2024

Administrative Assistant

Serenity At Summit
05.2022 - 08.2024

Assistant Teacher

Over the Rainbow Nursery
02.2021 - 03.2022

Associates Degree - Liberal Arts

Bard College

Bachelors Degree - Psychology

Kean University

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Amy Ramirez