Amy Ramirez Olmos
5540 Halifax St,CO
Summary
Motivated and responsible healthcare student at the Community College of Denver, with a strong
foundation in medical terminology and healthcare processes. Known for excellent time management,
adaptability, and a commitment to providing outstanding customer service. Possesses technical
proficiency in relevant software and applications, with the ability to thrive in fast-paced, team-oriented environments. Eager to apply knowledge and skills in a healthcare setting while furthering education and contributing to patient-centered success
Overview
3
3
years of professional experience
Work History
Patient Access Specialist
Denver Health Primary Care Center
Denver , CO
10.2023 - Current
- Provided support to medical staff by obtaining authorizations from insurers for services rendered.
- Handle administrative tasks, including managing faxes, in-basket messages, and answering incoming calls, with professionalism and promptness.
- Worked closely with departmental staff members in order to ensure proper coordination of care across multiple departments.
- Assisted with scheduling appointments, pre-registration activities, verifying demographics, and insurance information.
- Greeted patients and visitors in person or on the telephone, answered inquiries, provided directions, and offered instructions.
- Collaborated with clinical staff to ensure timely processing of orders for tests, treatments, and procedures.
- I called insurance companies and verified patient coverage.
- Provide cross-departmental scheduling support, coordinating appointments in Orthopedics, Radiology, and Dermatology, as well as scheduling follow-up visits with providers to enhance patient continuity of care.
Receptionist
Mednow Urgent Care
Aurora, CO
12.2022 - 09.2023
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted with special projects assigned by management when required.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Participated in emergency response drills and maintained knowledge of safety procedures.
Restaurant Team Member
Voodoo Doughnut
Denver , CO
07.2021 - 12.2022
- Assisted in taking customer orders, and providing recommendations.
- Answered phone calls promptly, and handled inquiries from customers courteously.
- Provided exceptional service to a high volume of daily customers.
- Collected money, made change, and counted out the register at the end of the shift.
- Trained new employees on restaurant procedures and plating techniques.
Education
Associate of Science - Science
Community College of Denver
Denver, CO08-2025
Skills
- Patient Registration
- Insurance Billing
- Appointment Scheduling
- Eligibility Determination
- Medical terminology
- HIPAA Compliance
- Epic Software
Languages
Spanish
Native/ Bilingual
Timeline
Patient Access Specialist
Denver Health Primary Care Center
10.2023 - Current
Receptionist
Mednow Urgent Care
12.2022 - 09.2023
Restaurant Team Member
Voodoo Doughnut
07.2021 - 12.2022
Associate of Science - Science
Community College of Denver
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