Amy Ramos
San Antonio,TX
Summary
Proven expertise in organization and communication, demonstrated through a successful tenure at Velway, where I enhanced customer satisfaction by resolving complaints efficiently. Mentored new hires at The Bridge, showcasing exceptional time management and empathy, significantly improving team onboarding processes. Committed to professional growth with a focus on improving client experiences.
Overview
7
7
years of professional experience
Work History
Receptionist
Velway
11.2021 - 10.2024
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
Customer Service Call Center Representative
The Bridge
01.2018 - 11.2021
- Mentored new hires on best practices, policies, and procedures while providing ongoing guidance and support during their onboarding process.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
- Collaborated with other departments to resolve cross-functional issues affecting customer experience positively.
- Demonstrated a commitment to ongoing professional development by participating in regular trainings on new products, services, policies, procedures updates.
Education
Diploma -
Sa Leadership Academy
San Antonio, TX05.2019
Skills
- Organization skills
- Time Management
- Telephone skills
- Respect
- Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
Velway
11.2021 - 10.2024
Customer Service Call Center Representative
The Bridge
01.2018 - 11.2021
Diploma -
Sa Leadership Academy