Hi, I’m
Amy Rast
Transportation Coordination Manager
Rome,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking long-term position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
years of professional experience
13
years of post-secondary education
Work History
Northwest Georgia Regional CommissionRome, GA
Transportation Coordination Manager
08.2021 - Current
Job overview
- Resolve conflicts between clients and transportation agencies, actively listening to concerns and finding appropriate solutions.
- Assist elderly clients with transportation needs to support independence and well-being.
- Create documents and spreadsheets to maintain records, schedules, files and databases, and ensure all remain up to date.
- Identify needs and coordinated plans for travel for clients without transportation options, including those living in rural or remote areas.
- Proficient at multitasking, managing a high volume of clients with a variety of needs across multiple counties daily.
- Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Develop highly empathetic client relationships and earned reputation for exceptional service and assistance.
- Obtain top scores on Client Service Surveys each year.
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of transit areas, rules and protocols, and other transportation modes when necessary.
- Treat clients and schedulers as family, always taking an extra second to make them feel special, heard, and listened to. Follow up with questions regarding health or family situations they'd mentioned previously, asking if things had resolved.
- Maintain compliance with guidelines relating to HIPAA in all conversations.
Cortex Toys, LLCRome, GA
Office, Shipping, and Payroll Manager
03.2019 - 08.2020
Job overview
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Scheduled pickups and deliveries to maintain smooth operations.
- Processed and restocked returns.
- Completed daily cycle counts and assisted with monthly audits.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created, maintained and updated filing systems for paper and electronic documents.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Worked overtime in order to assist when a shipment needed to be unloaded, or when a large order needed to be put together and shipped.
- Defined clear targets and objectives and communicated to other team members.
Grace Manufacturing, LLCRome, GA
Office, Merchandising, and Shipping Manager
08.2017 - 03.2019
Job overview
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Established strong vendor relationships to maintain and support business.
- Answered phone calls and emails from large vendor companies with inquiries about our made to order products.
- Memorized features of products identified by item number to quickly answer any product and pricing inquiries completely.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Addressed public questions, complaints and requests and provided necessary assistance.
- Compared shipment rates from multiple companies in order to find lowest rates.
- Collaborated with Company Owner to manage supplier relationships, product inventory and purchasing across multiple companies.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Entered all orders, payments, new products, and shipments.
- Assisted with Payroll when Accountant was out of town.
- Answered all phone calls and visits from public.
- Opened office in the morning, and closed every evening, performing both opening and closing duties.
- Maintained inventory on the websites from variety of large furniture companies we dropshipped for.
- Ensured all merchandise was photographed, loaded, and described properly on websites of variety of large furniture companies we collaborated with.
Education
William Peace UniversityRaleigh, NC
Bachelor of Science from Psychology
01.2011 - Current
University Overview
- 3.5 GPA
- Graduation Date: Spring 2024
- Major: Psychology
- Minor: Criminal Justice
Skills
Schedule Management
Timeline
Transportation Coordination Manager
Northwest Georgia Regional Commission
08.2021 - Current
Office, Shipping, and Payroll Manager
Cortex Toys, LLC
03.2019 - 08.2020
Office, Merchandising, and Shipping Manager
Grace Manufacturing, LLC
08.2017 - 03.2019
William Peace University
Bachelor of Science from Psychology
01.2011 - Current
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