Summary
Work History
Education
Skills
Timeline
Volunteer
Amy Reed

Amy Reed

Chronic Care Director RN
Williamson,WV

Summary

Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in WV, can obtain compact state Lic.

Dedicate healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

5 years experience working in a Federally Qualified Health Center managing chronic care managers with own patient load.

Work History

Chronic Care Director

Williamson Health & Wellness Center
04.2018 - Current
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Communicated with patients, ensuring that medical information was kept private.
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Acted at Nursing Director for 2 years while in transition to hire, supervising 30 nurses/MA's
  • Supervises all Chronic Care Case Managers

Group Facilites Administator

DaVita Healthcare Partners
02.1999 - 03.2018
  • Reviewed activities of operations departments to determine progress toward stated goals and objectives.
  • Assisted staff members through individual and group conferences in analyzing problems and improving skills.
  • Monitored staff success and conducted physical inspections of facility to comply with policies and procedures.
  • Responded on 24-hour, 7-day basis to significant unusual occurrences.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Directed department functions, activities and supervision of personnel.
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Motivated and supervised 7 out patient dialysis clinics and 2 acute dialysis in patient hospital clinics.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to the quality assurance team.

Registered Nurse

DaVita Healthcare Partners
02.1999 - 03.2018
  • Recognized changes in each patient's condition and adjusted dialysis treatments on daily basis.
  • Educated patients and families on dialysis side effects.
  • Assisted in care of chronically-ill patients, with focus on patients with kidney disease, high blood pressure, and asthma.
  • Provided each chronic and acute renal patient with compassionate and dedicated plan of care for treatment.
  • Communicated with physicians and hospital staff regarding significant information to notify staff of issues and changes.
  • Gained high level of understanding regarding renal function, kidney diseases and conditions, and dialytic treatments.
  • Analyzed emergency situations and took prompt action to save lives.
  • Educated families and patients regarding conditions, symptoms and care plans.
  • Provided expert critical care response in emergency situations involving illnesses or injuries.

Education

Associate of Science - Nursing

Southern WV Community & Technical College

Skills

  • Adult Education
  • HIPAA Guidelines
  • Utilization Management
  • Clinical Staff Management
  • Clinical Quality Program Standards
  • Facility Inspections
  • Patient Care Assessment
  • Dressing Changes
  • Project Planning
  • Recruit Well-Qualified Staff
  • Emergency Readiness
  • Government Regulations
  • Facility Oversight
  • Staff Meetings
  • Coaching and Mentoring
  • Office Supplies and Inventory
  • Patient Information
  • Nursing Operations Management

Timeline

Chronic Care Director

Williamson Health & Wellness Center
04.2018 - Current

Group Facilites Administator

DaVita Healthcare Partners
02.1999 - 03.2018

Registered Nurse

DaVita Healthcare Partners
02.1999 - 03.2018

Associate of Science - Nursing

Southern WV Community & Technical College
Amy ReedChronic Care Director RN