Amy Reed
Nelsonville,OH
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
HR Manager
Franklin County Community Based Correctional Facility
09.2022 - Current
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information
- Supervised and mentored direct reports and developed talented HR teams
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment
- Led decision-making and implementation of HR policies, procedures, programs and functions
- Promoted a culture of continuous learning through coordination and professional development opportunities and workshops for employees at all levels
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary
- Enhanced employee retention by implementing effective onboarding and training programs
- Motivated employees through special events and incentive programs
- Distributed employee engagement surveys to identify areas of improvement
- Participated in career/job fairs, screen applicants, conduct interviews, background checks, drug screens, and checking employment references for potential employees
- Managed appropriate usage of employee Family Medical Leave Act (FMLA) leave
- Oversaw and tracked employee disciplines
- Served as the EEOC Representative for Franklin County CBCF; collected and recorded EEOC and other statistical information, ensured compliance with EEOC requirements
- Acted as the Employee Assistance Program (EAP) contact for Franklin County CBCF, oversaw the facility's EAP program, collected, completed, maintained, and created referrals applicable to EAP documentation
- Addressed, conducted, and/or participated in employee grievances and administrative investigations
- Conducted staff check-ins, stay interviews, and exit interviews
- Completed documentation and represents facility in unemployment claim matters
- Collected incident reports regarding workplace injuries, completes relevant documentation, and forwards information to appropriate entities for workers' compensation and self-insured claims
- Assisted in facility budget revisions, monitored records of grant funds, reviewed all CBCF expenditure and revenue accounts, and ensured maintenance and accuracy of general ledgers and reconciliation reports
- Ensured proper procedures were followed in accordance with federal, state, and local laws, grant guidelines, and county procedures in acceptance of monies collected and disbursed
- Performed beneficial accountability functions, including maintaining and balancing functions performed by the Finance Coordinator
- Served as secretary for the Facility Governing Board (FGB) and the Judiciary Advisory Board (JAB) meetings
Reentry Manager and Business Office Specialist
STAR Community Justice Center
11.2020 - 08.2022
- Conducted classes, individual sessions and Family Outreach Events
- Scheduled guest speakers, outside meetings and Vocational opportunities for Residents
- Conducted Reentry meetings and positive house meetings for residents and recommend potential graduates for release
- Conducted Quality Assurance on Reentry classes and groups
- Consulted with Behavioral Health and Psychiatry regarding resident behavioral issues
- Created and reviewed case plans to ensure proper classes were assigned to residents, ensured reports and resident files were correct and complete, performed case record audits
- Conducted interventions with residents as a result of rule violations
- Organized and secured appropriate housing, discharge plans and Medicaid coverage for residents prior to release
- Completed supervisory notes on supervised staff to document job performance and other pertinent items and completed evaluations and coaching sessions for staff
- Coordinated vacation/sick time/personal days for supervised staff and submit for payroll
- Collect and document information for ACA and BCS audits for standards relating to Reentry
- Handled and maintained accurate financial accounts and records for current and former residents, processed graduate and unsuccessful resident termination paperwork
- Collected and processed resident charges, commissary orders, and vending purchases
- Processed resident requests through the Keefe Edge Exchange System
- Assisted in phone screens for new applicants, scheduled and conducted interviews
- Conducted orientation for all new hires, volunteers, intern and clergy, processed and maintained new hire, volunteer, intern and clergy paperwork
- Maintained staff uniform inventory and employee assets
- Assisted Training Manager in processing and maintaining confidential documents and annual staff training
- Maintained logs of background checks, fingerprints, BMV checks and Driver License renewals
- Collected money for staff meal tickets and maintained receipt logs
- Ordered office supplies and necessities for facility as needed and maintained inventory
- Completed Purchase Order Requests (POR's) and Commissary Requests for facility purchases, tracked and maintained records for POR's, Commissary Requests, invoices and other fiscal related documents
- Paid all Commissary invoices, resident RX charges and monthly credit card statements
- Balanced weekly deposit activity, General Ledger Reports and monthly Bank Reconciliations
- Assisted in maintaining facility American Correctional Association (ACA) and Bureau of Community Sanctions (BCA) files
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Assisted with fundraising and donations for resident related activities
- Performed clerical duties by typing, filing, copying, faxing and completing and submitting forms.
- Handled sensitive information with discretion while maintaining strict confidentiality protocols throughout daily operations in the business office setting.
- Maintained professional, organized, and safe environment for employees and patrons.
- Increased efficiency by training new hires on company procedures and best practices while providing ongoing guidance throughout their onboarding period.
Service Professional, Server, Server Trainer, Bartender
Longhorn Steakhouse
11.2012 - 08.2021
- Assisted in covering key leadership shifts
- Collaborated with team members to deliver exceptional customer experiences
- Demonstrated commitment to professional development by actively participating in trainings, workshops, or seminars relevant to my field
- Supported execution of systems, methods and procedures in all areas of the restaurant as needed
- Proactively addressed potential issues before they escalated, preventing negative impacts on the customer experience
- Improved overall service quality by identifying areas of improvement and implementing necessary changes
- Personally adhered to and lead operating company standards
- Prepared service area, conducts dining area walk through, and resolve issues to maintain proper specifications
- Effectively communicated with management and team members
- Connected with guests to ensure positive dining experience
- Created and maintained a positive culture and focused on increasing employee morale
- Assisted management team in monitoring systems, methods and procedures of the restaurant
- Assisted with inventory and ordering appropriate inventory for projected guest count and sales
- Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Educated staff on organizational mission and goals to help employees achieve success
- Developed effective improvement plans in alignment with goals and specifications
- Coordinated with other departments to ensure guests receive quality service and are satisfied
- Ensured the new employees are confident and ready to perform all job duties correctly and efficiently
- Served food and beverages promptly with focused attention to customer needs
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Handled cash transactions accurately, contributing to balanced daily financial reports
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy
- Trained new team members on restaurant procedures, menu items, and performance strategies
- Established and maintained positive relationships with trainees to drive successful learning outcomes
- Developed strong relationships with guests, leading to repeat business
Front Office Specialist
Hopewell Health Center
01.2019 - 11.2020
- Greeted, registered, and checked in patients
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team
- Maintained a clean, welcoming atmosphere in the reception area, setting the stage for positive interactions with patients and visitors
- Facilitated clear communication between patients, providers, and insurance companies to resolve billing discrepancies and minimize financial burdens on patients
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk
- Assisted patients with completing necessary paperwork accurately and efficiently, expediting the check-in process for a smooth visit experience
- Reduced waiting times by effectively managing patient flow and promptly addressing any concerns or issues
- Maintained strict confidentiality by securely handling sensitive patient data in accordance with HIPAA regulations
- Trained and supervised employees on office policies and procedures
- Trained in Disruptive behavior Management, Suicide Prevention and CPR Certified
Education
Bachelor of Arts - Human Resource Management
Ashford University
Clinton, Iowa06.2014
HS Diploma - College Prep
Walnut Ridge High School
Columbus, Ohio01.1992
Skills
- HR policies and procedures
- New Employee Orientation
- Organizational Development
- Training programs
- Compensation and benefits
- HR software proficiency
- Leadership Development
- Training and mentoring
- Employee Relations
- Performance Management
- Employment law compliance
- Payroll Administration
Assessments
- Customer focus & orientation, Proficient, 09/01/22
- Spreadsheets with Microsoft Excel, Proficient, 08/01/22
- Scheduling, Proficient, 09/01/22
- Warehouse safety, Proficient, 09/01/22
Awards
Rising STAR Award- STAR CJC 2022
Certification
- Law Enforcement Automated Data System (LEADS) Certified
- Notary License
Timeline
HR Manager
Franklin County Community Based Correctional Facility
09.2022 - Current
Reentry Manager and Business Office Specialist
STAR Community Justice Center
11.2020 - 08.2022
Front Office Specialist
Hopewell Health Center
01.2019 - 11.2020
Service Professional, Server, Server Trainer, Bartender
Longhorn Steakhouse
11.2012 - 08.2021
Bachelor of Arts - Human Resource Management
Ashford University
HS Diploma - College Prep
Walnut Ridge High School
- Law Enforcement Automated Data System (LEADS) Certified
- Notary License
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