Amy Reed
Pineville,LA
Summary
Proven leader with a track record of enhancing operational efficiency and stakeholder satisfaction at Cognosante. Skilled in strategic planning and complex problem-solving, adept at fostering professional relationships and motivating teams to exceed objectives. Demonstrates exceptional communication and analytical skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Supervisor and Community Outreach Specialist -EAP
Cognosante
09.2023 - Current
- Oversee and support designated Community-Based Organizations (CBOs) partnerships.
- Conduct face-to-face and virtual outreach and enrollment services to consumers to help with enrolling in a qualified health plan.
- Facilitate partnership relationships within a specified community or state and support project outreach initiatives in line with contractual requirements.
- Possess a commitment to serving underrepresented populations and a high level of adaptability regarding the execution of their outreach activities for the EAP.
- Possess the ability to engage and collaborate with diverse professional, legislative, municipal, and community-based stakeholders in the designated state.
- Develop deep familiarity of the contract stipulations and requirements.
- Develop an understanding of the EAP, Medicaid Unwinding impacts, and any state specific requirements.
- Ensure all project-identified processes and methodologies are executed and followed as applicable.
- Review regulations and other policy documents from CMS and the designated state to assess impact to outreach and education activities.
- Develop and maintain positive relationships with and function as the primary liaison with the contracted CBO project subcontractors who will support Healthcare.gov enrollment assistance activities.
- Communicate with CBO teams through regular meetings to keep them apprised of customer goals, progress, and emerging issues.
- Work with Deputy Project Manager or Regional Manager – Field Operations to maintain project management planning documents, a local events plan and outreach schedule, and reporting.
- Ensure timely completion of administrative reporting, e.g., weekly and monthly performance metrics, risks, event status, and other requested reports.
- Review and analyze data collected from CBO partners to identify anomalies, monitor compliance, enrollment assistance efficacy, and opportunities for improvement.
- Monitor CBO subcontractor performance and metrics to ensure they are meeting contract and client expectations.
- Participate in monthly CMS Medicaid Unwinding webinars and other related state specific meetings.
- Successfully complete all mandatory training and Assister certification requirements in allotted timeframe.
- Coordinate outreach and community education events or alternatives for engagement in collaboration with the designated CBO(s).
- Ensure all activities are conducted in accordance with EAP commitments or objectives.
- Ensure proper training and certification of assigned CBO teams, including any state specific certification requirements, and support project training related reporting.
- Support quality assurance initiatives, including monitoring for performance metrics, adherence to standard operating procedures for the contract and Cognosante, and responding to event reviews or audits.
- Provide feedback to CBO designated points of contact regarding performance deficiencies, establishing performance improvement plans as needed, and conduct unscheduled site visits to observe performance.
- Foster relationships with community organizations that assist populations with securing health insurance coverage and attend local community events, health fairs, and other assigned venues to identify opportunities to assist targeted populations.
- Serve as a resource and an escalation path for the CBO.
- Respond to stakeholder requests and questions.
Bookstore Manager
LSU Alexandria
01.2022 - 07.2024
- Maintained excellent vendor relationships for timely deliveries, exclusive releases, and advantageous terms.
- Implemented innovative marketing strategies to increase foot traffic and boost overall revenue.
- Ensured a safe work environment by adhering to proper safety standards and promptly addressing any potential hazards or concerns brought up by staff members.
- Streamlined inventory management for improved efficiency, accurate tracking, and reduced waste.
- Successfully navigated periods of low sales or unforeseen challenges by adapting business strategies and remaining agile in response to changing market conditions.
- Instituted loss prevention measures that led to a significant decrease in shrinkage rates over time.
- Managed financials including budgeting, forecasting, and reporting to ensure profitability while minimizing expenses.
- Handled difficult customer situations with tact and diplomacy to protect the store''s reputation while finding satisfactory solutions for all parties involved.
- Fostered employee growth through regular performance evaluations, constructive feedback sessions, and opportunities for professional development.
- Increased sales by establishing strong relationships with publishers and negotiating better deals.
- Enhanced customer satisfaction and loyalty through personalized recommendations and attentive service.
- Monitored and adjusted pricing strategies to remain competitive within the industry, maximizing profitability without sacrificing customer satisfaction.
- Optimized store layout for ease of navigation, resulting in increased customer satisfaction and higher sales per visit.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Supervisor - EAP
Cognosante
02.2023 - 09.2023
- Developed deep familiarity of the contract stipulations and requirements.
- Developed an understanding of the EAP, Medicaid Unwinding impacts, and any state specific requirements.
- Ensured all project-identified processes and methodologies were executed and followed as applicable.
- Responsible for the coordination and supervision of a team of Enrollment Assisters.
- Ensured all activities were carried out in accordance with EAP commitments or objectives.
- Responsible for day-to-day coordination and administration of tasks by ensuring quality and productivity standards were maintained while meeting EAP requirements.
- Ensured proper training and certification of assigned team and document, communicate, and manage change.
- Supported quality assurance initiatives, including staff monitoring for performance metrics, adherence to standards of the contract and Cognosante, and responding to event reviews or audits.
- Followed and monitored approved standard operating procedures and other applicable state and federal regulations.
- Provided feedback and coaching for performance deficiencies as required and documented all employee feedback/counseling sessions.
- Prepared employee performance evaluations, established performance improvement plans as needed and conducted unscheduled site visits to ensure attendance.
- Ensured completion of administrative reporting, e.g., timecards, daily statistics, logs, status, and task management reports for area of responsibility, and other requested reports.
- Oversaw inventory assigned to site and individual staff.
- Developed and implemented, in coordination with the Deputy Project Manager – Field Operations and Community Outreach Specialist, local events plans designed to reach the targeted demographic.
- Community outreach with organizations. Researched and provided potential event leads and organizational partnerships.
- Set up and managed outreach events as dictated by workload requirements, including transporting equipment in company van.
- Represented CMS and Cognosante within the local community by attending local community events, health fairs, and other assigned venues to reach and assist targeted populations
- Communicated with team daily to keep them apprised of customer goals, progress, and emerging issues.
- Served as a resource and an escalation path for the Assisters and Community Outreach Specialists.
- Established team and operational goals, special projects, and process improvements.
- Responded to stakeholder requests and questions.
- Adhered to prescribed conflict-of-interest prohibitions related to employment or compensation from health insurance issuers.
Regional Director
Lifeshare Blood Centers
08.2021 - 12.2022
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
- Produced weekly reports to analyze job performance against team goals.
- Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
- Oversaw blood collection and donor recruitment operations for the Alexandria region (12 parishes).
- Developed and implemented strategic and tactical plans for operations within the donation center and community-based activities.
- Directed, developed and coached the recruitment and donor services teams for achievement of established goals and key performance indicators for the region.
- Represented LifeShare as a community leader for contact with donor groups, civic and professional organizations, hospitals, and other organizations to communicate LifeShare’s business needs and mission throughout the community.
- Developed relationships with existing and new leaders of business, industries, communities, civic groups, church groups and high schools to host drives.
- Community outreach to create new business/organization partnerships to increase hosted drives and blood units for LifeShare.
- Gave informative presentations to individuals or groups to create awareness and attract new donors as well as media spot announcements and interviews.
- Modeled LifeShare’s mission and values, integrating them into daily decisions, behaviors and actions.
- Ensured the region’s operations adhere to standards and regulations governing the blood banking industry, including FDA, AABB, cGMP, and OSHA, as well as internal SOP’s
Account Manager
Lifeshare Blood Centers
12.2019 - 08.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Exhibited excellent written and verbal communication skills; effective interpersonal skills.
- Demonstrated skills and experience in public speaking.
- Self-motivated with the ability to schedule and follow-up on meetings with little or no direct supervision.
- Demonstrated a positive approach toward donors, drive chairpersons, the community, and coworkers, acting in a professional manner at all times.
- Engaged local community for blood donations to ensure safe blood supply levels.
- Developed relationships with leaders of business, industries, communities, civic groups, church groups and high schools to host blood drives.
- Community outreach to create new business/organization partnerships to increase hosted drives and blood units for LifeShare.
- Gave informative presentations to individuals or groups to create awareness and attract new donors.
- Worked with drive chairpersons to plan and execute blood drives at various locations throughout the community.
- Coordinated and oversaw the drive’s blood collection team during events.
- Helped develop and schedule in open/vacant territories under supervision of Regional Director
- Maintained social media account in conjunction with Marketing, Regional Director and other Account Managers
- Demonstrated ability to consistently achieve established collection goals
- Demonstrated proficiency in blood typing for educational purposes.
- Demonstrated strong ability to develop accounts and project product collections with high accuracy
- Proven ability to communicate effectively with donor services team leaders
- Helped develop, mentor and coach newer Account Managers under the direction of the Regional Director.
- Planed region’s retail drive scheduling strategy, as directed by the Regional Director
- Demonstrated strong ability to add new accounts
- Demonstrated strong understanding of donor eligibility criteria
- Demonstrated ability to consistently exceed established collection goals
Manager of Operations
Daiquiris Unlimited, LLC
11.2015 - 12.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Managed small business with goal of growth, minimizing losses and efficiency.
- Direct procurement, storage and sales of products.
- Evaluated prior sales to establish future fulfillment needs.
- Corresponded with suppliers and sales representatives.
- Maintained inventory records, accounted for monies received and expended, submitted written reports and budgets to business office.
- Supervised, directed and evaluated assigned staff, processed employee concerns and problems, directed work, counseled and disciplined.
- Ensured the availability of sufficient personnel, equipment and materials to complete work; created and distributed employee schedules; monitored inventory of supplies; ordered replacement supplies as needed.
- Outreach and networking for potential consumer events and group functions.
- Oversaw and performed customer service functions.
- Responsible for locating a second location, completing all applications for the city, parish and state, hiring and training all employees and overseeing entire process of the first month of service.
Business Owner/Partnership Manager
Fleur De Gras, LLC
02.2011 - 05.2015
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Sourced products, managed website, produced daily content, business development, marketing and advertising.
- Accounts payables and receivables and maintained inventory records.
- Researched market competitors and industry trends to identify potential new products and services.
- Identified niche markets with profit potential; acquired wholesale goods for resale through online retail venues.
- Completed purchase orders and customer invoices, fulfilled customer shipping needs.
- Addressed customer inquiries and resolved issues utilizing strong verbal and negotiation skills.
- Displayed outstanding courtesy and strong interpersonal skills in all customer interactions.
Non-profit Volunteer - Events Coordinator
P.A.W.S.
01.2013 - 11.2014
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Designed and managed event timelines to meet deadlines.
- Community outreach to raise funding and coordinate fundraising events with business and organizations in the community.
- Oversaw event day tasks and responded to last-minute changes and challenges.
- Oversaw display setup and breakdown for events and trade shows.
- Participated in pre-event meetings to review expectations and resolve last-minute issues with customers.
- Managed event planning and execution using strong attention to detail and communication skills.
- Scheduled and monitored event staff to facilitate quality service.
- Established and maintained good working relationships with venue managers and suppliers.
- Developed calendar, tracking tasks to achieve event objectives.
- Determined how future events could be improved.
- Promoted conference, convention, and tradeshow services by performing tasks such as meeting with professional and trade associations and producing brochures and other publications.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Met with sponsors and organized committees to plan scope and format of events, establish, and monitor budgets, or review administrative procedures and event progress.
- Conferred with staff at chosen event site to coordinate details.
Sales Representative
Glazer's Distributors
11.2007 - 12.2010
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Solicited sales in assigned retail accounts to achieve objectives through evaluation of new business opportunities and voids in present sales/service levels.
- Outreach and cold calls to obtain new accounts and business opportunities.
- Ensured the development of existing accounts.
- Developed and prospected new accounts through cold calls.
- Introduced new products and new promotions and provided service to assigned customers.
- Delivered merchandise when required.
- Handled all customer problems in a timely and efficient manner within Company guidelines.
- Scheduled special promotions or weekend activities with vendors to promote products and increase sales.
Account Sales Manager
Delta Beverage Group
05.2005 - 11.2007
- Developed long-term strategic plans for key accounts by setting achievable growth objectives based on mutual goals between the company and the client.
- Boosted client retention rate by providing exceptional customer service and addressing concerns promptly.
- Coordinated with internal departments such as finance, operations, and product development teams to ensure seamless transactions for clients from start to finish.
- Established a referral program that incentivized existing clients to refer new business, leading to an increase in incoming leads.
- Consulted and coordinated with customers/managers to obtain sales space and new sales opportunities in small format C-stores and large bulk stores within territory.
- Outreach and cold calls to obtain new accounts and business opportunities.
- Ordered necessary product while striving to meet/exceed projected sales volume.
- Coordinated with delivery driver and merchandiser to ensure that ordered products were delivered and placed on shelves.
- Customer courtesy relations.
Textbook Manager (LSU at Alexandria)
Follett Corporation
07.2004 - 05.2005
- Conducted regular reviews of textbook offerings, identifying areas for improvement and recommending adjustments to better meet the needs of diverse learners.
- Enhanced textbook selection process by conducting thorough research and evaluating various options in alignment with curriculum goals.
- Improved user satisfaction by addressing concerns or issues promptly through open channels of communication with faculty members and students alike.
- Collaborated with marketing team on promotional campaigns aimed at increasing awareness and usage of available resources, resulting in higher levels of student engagement.
- Direct procurement, storage, display and sale of texts, classroom supplies and a variety of related items.
- Facilitated communication between department heads regarding textbook adoptions or changes within their subject areas, promoting collaboration among academic disciplines.
- Prepared purchase orders and approved invoices.
- Evaluated emerging trends in educational materials and technologies, proactively recommending innovative solutions that enhanced the learning experience for students.
- Supervised the preparation of textbook and merchandise returns to publishers or suppliers for credit.
- Oversaw regular audits of physical inventory counts, identifying discrepancies early on and implementing corrective measures promptly.
- Distribution within the university of various requested merchandise.
- Coordinated special orders for faculty members, ensuring timely delivery and accurate fulfillment of unique resource requests.
- Coordinated a smooth transition to new editions or updated materials by planning ahead and communicating changes effectively with faculty members.
- Maintained accurate records of all transactions related to textbook purchasing, facilitating financial reporting and compliance requirements.
- Maintained a clean and organized bookstore environment by implementing effective merchandising strategies that highlighted featured textbooks and promoted sales.
- Organized textbook buyback events that promoted recycling of used books, benefiting both students and the environment.
- Streamlined inventory management for effective textbook distribution, resulting in reduced discrepancies and improved accessibility.
- Kept library shelves and printed materials well-stocked and organized according to established system.
- Recorded purchase orders and invoices for each vendor and supplier.
- Supervised the preparation of purchase requisitions and letters for merchandise and supplies.
- Corresponded with suppliers and sales representatives.
- Oversaw the maintenance of inventory records, accounted for monies received and expended, submitted written reports and budgets to business office.
- Tracked perpetual inventory.
- Supervised subordinate staff through selection, training, assigning, and evaluation.
- Created and provided staff with policies and procedures.
- Supervised the compilation and organization of data for detailed analysis and report for the overall effectiveness of bookstore operations.
- Customer courtesy relations.
Accountant /Grant Account Manager
City of Pineville
11.2000 - 01.2002
- Bookkeeping for 35 different departments/fund accounts.
- Monthly reconciliation of 17 different cash funds.
- Analyzed general ledger and financial statements.
- Budgeting.
- Tracked capital improvement projects’ payables.
- Created, maintained and updated capital improvement projects’ database.
- Managed fixed asset/inventory control.
- Created, maintained and updated fixed asset database.
Staff Accountant
Daenen Henderson & Company
01.1999 - 11.2000
- Participated in internal and external audit processes to establish accurate financial records and comply with Generally Accepted Accounting Principles and regulatory requirements.
- Prepared working papers, reports and supporting documentation for audit findings.
- Supported management decision-making by providing detailed financial analysis and recommendations backed by data-driven insights.
- Prepared timely and accurate tax filings, ensuring compliance with federal, state, and local regulations.
- Prepared and filed tax returns to summarize transactions of calendar year and comply with laws and regulations. Included individual, fiduciary, partnership and corporate income tax returns.
- Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
- Managed a special project involving the organization of and reciprocity between several entities involving three prior tax periods and 434 clients.
- Analyzed general ledger and financial statements for various clients.
- Prepared monthly and quarterly bookkeeping for various clients.
- Reviewed payroll tax returns.
- Created various databases and queries in Microsoft Access.
- Audited internal processes and procedures for several different clients.
Education
Bachelor of Science - Business Administration
Louisiana State University And A&M College
Baton Rouge, LA05.1998
Associate of Science - Business Administration
Louisiana State University At Alexandria
Alexandria, LA08.1995
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Inventory Control
- Staff Development
- Staff Discipline
- Operations Management
- Project Management
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Attention to Detail
- Time Management
- Excellent Communication
- Professionalism
- Relationship Building
- Self Motivation
- Reliability
- Project Planning
- Idea Development and Brainstorming
- Analytical Skills
- Goal Setting
- Problem-solving abilities
Certification
- CMS Certification - Federally Certified Marketplace Enrollment Assistance Personnel (EAP)
- Records Management Certification
- Certified Louisiana Non-Navigator Assister
Timeline
Supervisor and Community Outreach Specialist -EAP
Cognosante
09.2023 - Current
Supervisor - EAP
Cognosante
02.2023 - 09.2023
Bookstore Manager
LSU Alexandria
01.2022 - 07.2024
Regional Director
Lifeshare Blood Centers
08.2021 - 12.2022
Account Manager
Lifeshare Blood Centers
12.2019 - 08.2021
Manager of Operations
Daiquiris Unlimited, LLC
11.2015 - 12.2019
Non-profit Volunteer - Events Coordinator
P.A.W.S.
01.2013 - 11.2014
Business Owner/Partnership Manager
Fleur De Gras, LLC
02.2011 - 05.2015
Sales Representative
Glazer's Distributors
11.2007 - 12.2010
Account Sales Manager
Delta Beverage Group
05.2005 - 11.2007
Textbook Manager (LSU at Alexandria)
Follett Corporation
07.2004 - 05.2005
Accountant /Grant Account Manager
City of Pineville
11.2000 - 01.2002
Staff Accountant
Daenen Henderson & Company
01.1999 - 11.2000
Bachelor of Science - Business Administration
Louisiana State University And A&M College
Associate of Science - Business Administration
Louisiana State University At Alexandria
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