Amy Reese
Rochester,NY
Summary
Highly efficient Administrative Assistant well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated office worker skilled at using MS Office and Google to create exceptional communications, presentations and spreadsheets. Maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities. Organized office professional with top-notch administrative skills and solid background in financial industry. History surpassing business targets, satisfying customer demands and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Covid 19 Relief Clerk
Monroe County Department Of Human Services
Rochester, NY
10.2021 - 04.2022
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Produced high-quality communications for internal and external use.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction.
- Interacted with customers in-person to provide information.
- Excellent client care for Covid 19 testing and vaccination clinics
- Administered tests for covid 19 to the public during testing clinics
- Registered clients for Covid 19 testing and vaccination clinics
Teller Associate
Chase Bank
Rochester, NY
02.2018 - 03.2022
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Administrative Assistant/Property Manager
Pathstone Corporation
Rochester, NY
10.2016 - 02.2018
- Compiled maintenance and repair requests for submission to Maintenance department and reached out to local contractors for bid proposals.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Escalated major issues to property manager for immediate remediation.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
Administrative Assistant
AXA Advisors LLC
Rochester, NY
01.2000 - 12.2008
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences
- Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Designed electronic file systems and maintained electronic and paper files
- Maintained front desk and reception area was neat and organized
- Dispersed incoming mail to correct recipients throughout office
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Managed day-to-day calendar for company's senior director
- Managed daily office operations and maintenance of equipment.
State Disability Representative
New York, Fiduciary Insurance Company
Rochester, NY
12.1997 - 12.1999
- Knowledge of N.Y.S disability laws
- Provided accurate and appropriate information in response to customer inquiries
- Maintained up-to-date records at all times
- Developed effective relationships with all call center departments through clear communication
- Formulated and enforced Service Center policies, procedures and quality assurance measures.
Education
Associate of Arts - Liberal Arts
Canton College of Technology
Canton, NY 08.1992 - 01.1994
Skills
Meticulous attention to detailundefined
Timeline
Covid 19 Relief Clerk
Monroe County Department Of Human Services
10.2021 - 04.2022
Teller Associate
Chase Bank
02.2018 - 03.2022
Administrative Assistant/Property Manager
Pathstone Corporation
10.2016 - 02.2018
Administrative Assistant
AXA Advisors LLC
01.2000 - 12.2008
State Disability Representative
New York, Fiduciary Insurance Company
12.1997 - 12.1999
Associate of Arts - Liberal Arts
Canton College of Technology
08.1992 - 01.1994
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