Amy Reeves
Executive Management/Experienced Sales
Anderson,Georgia
Summary
I have multiple years experience in the healthcare industry. I have been in a leadership position for many years with expertise in operations management. Strong sales skills with years in multi site oversite. Clinically sound with a clear understanding of using my clinical observations across the sales floor to connect with a clear objective of what a customer is looking for.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Respiratory Care Practitioner
Anmed
Anderson, SC
04.2022 - Current
- Educated patients about respiratory conditions, treatment plans and medication use.
- Documented treatment effectiveness and patient outcomes in medical records.
- Cooperated and communicated with physicians to deliver patient satisfaction and meet compliance with set standards.
- Administered appropriate respiratory treatments to patients using medical equipment.
- Assessed and treated 30-40 patients on average each 12 hour shift.
- Managed and operated mechanical ventilators to deliver airway management.
- Monitored patient reactions to drugs and carefully documented findings.
- Assessed, diagnosed, and treated breathing issues.
- Aided physicians with various procedures such as bronchoscopies, ventilator management, and intubations.
- Provided comprehensive care to improve and strengthen clients' respiratory functions.
- Monitored patient's physiological responses to therapy such as vital signs, arterial blood gases, and blood chemistry changes.
Executive Director
The Pines
Hilton Head, SC
02.2021 - 03.2022
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Created promotional materials and provided insightful information to social media, websites and print media to educate public.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Defined company roles and responsibilities to establish and enhance processes.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Conducted top-tier media interviews, highlighting key messages of major developments and enhancing company reputation.
- Created succession plans to provide continuity of operations during leadership transitions.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Represented organization at industry conferences and events.
- Cultivated company-wide culture of innovation and collaboration.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
Executive Director/Business Development
Enlivant Assisted Living
Greenwood, SC
04.2020 - 04.2021
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Collaborated with sales and marketing departments to support client acquisition.
- Contributed to industry events and trade shows to showcase products and gather industry intelligence.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Recorded accurate and efficient records in customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Negotiated prices, terms of sales and service agreements.
- Kept detailed records of daily activities through online customer database.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to event marketing, sales and brand promotion.
Regional Business Development Manager
Magnolia's
Gaffney, SC
03.2018 - 03.2020
- Developed CRM database of qualified leads through referrals, cold calling, direct mail, email campaigns and networking.
- Elicited stakeholder feedback and input through interviews and surveys.
- Collaborated with marketing team to develop successful marketing strategies.
- Gathered customer needs and worked with product development teams to implement changes based on feedback.
- Provided sales support for new and inactive customers, increasing sales volume 55%.
- Analyzed monthly sales to identify product lines needing additional promotion, maximizing profit.
- Developed and implemented business plan and marketing strategy for senior living market.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
Education
Bachelor of Science - Healthcare Administration
Western Governor's University
Salt Lake City 03.2016 - 01.2018
Associate of Science - Respiratory Care
California College For Health Sciences
Salt Lake City 03.1994 - 01.1996
Skills
Respiratory healthcare equipment
Developing patient care plans
Patient Assessments
Breathing treatments
Medical Records Management
Health administration
Providing referrals
Patient Management
Direct Patient Care
Diagnosing conditions
Staff education and training
Case management
EMR / EHR
Patient and family advocacy
Strong clinical judgment
Physical assessments
Performance Optimization
Team Bonding
Joint ventures and alliances
Operations management
Crisis Management
Best practices
Strategic planning
Profitability improvement
Budgeting and finance
Employee reviews
Effective leader
Inventory management
Recruitment
Employee scheduling
Scheduling
Client account management
Business Development
Coaching and mentoring
Staff training/development
Relationship building
Budget development
Demonstrations
Product and service knowledge
Customer oversight
Key decision making
Verbal and written communication
Market understanding
Relationship building and management
Revenue Generation
Relationship building and rapport
Goals and performance
Systems and software programs
Product and service sales
Account management
Prospect targeting
Goal-setting
Database Management
Operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Respiratory Care Practitioner
Anmed
04.2022 - Current
Executive Director
The Pines
02.2021 - 03.2022
Executive Director/Business Development
Enlivant Assisted Living
04.2020 - 04.2021
Regional Business Development Manager
Magnolia's
03.2018 - 03.2020
Bachelor of Science - Healthcare Administration
Western Governor's University
03.2016 - 01.2018
Associate of Science - Respiratory Care
California College For Health Sciences
03.1994 - 01.1996