Amy Reich
Rio Linda,CA
Summary
Customer Service Representative with 3+ years of experience in both healthcare and cleaning service industries, proficient in managing high-volume customer interactions and appointment scheduling. Demonstrates a strong ability to enhance customer satisfaction and streamline back office operations, evidenced by a 90% resolution rate on first contact and a 40% reduction in scheduling conflicts. Committed to employing detail-oriented practices to maintain accurate data and effective communication.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Owner/Housekeeper
Amy's Custom Cleaning, In-home Care LLC
02.2013 - Current
- Managed daily operations and client relations
- Developed efficient cleaning schedules, improving service
- Evaluated needs of individuals served and planned for continuing services
- Prepared and maintained records of assistance rendered
- Assisted client with dressing, undressing, and toilet activities
- Drove motor vehicle to transport client to specified locations
- Obtained information for client, for personal and business purposes
- Adhere to all HIPA regulations
Human Test Subject Research Interviewer
The Henna Group
02.2020 - 10.2020
- Conduct interviews to gather data on human test subjects, ensuring accurate and detailed records
- Analyze interview data to identify trends and provide actionable insights for research teams
- Collaborate with researchers to refine interview techniques, improving data quality and relevance
- Develop and implement standardized interview protocols, enhancing consistency and reliability of data
- Report findings to senior researchers, contributing to informed decision-making and project advancements
- Conducted detailed interviews, enhancing data accuracy for pivotal human research studies
Customer Service Representative
Faneuil/Covered California
10.2018 - 05.2020
- Handled customer inquiries, resolved issues, and provided information, enhancing customer satisfaction
- Managed high volume of calls daily, achieving a 90% resolution rate on first contact
- Utilized CRM software to track and document customer interactions, ensuring accurate record-keeping
- Collaborated with team members to improve service processes, contributing to a more efficient workflow
Administrative Assistant
Motion Health
02.2017 - 01.2018
- Managed schedules and communications, enhancing office efficiency and reducing delays
- Coordinated meetings and travel, ensuring seamless logistics and time management
- Maintained records and databases, improving data accuracy and accessibility
- Assisted in budget tracking, contributing to cost-effective operations
- Supported team projects, fostering a collaborative and productive work environment
- Streamlined office operations, reducing supply expenses by 15% at Motion Health
Scheduler
Motion Health
08.2016 - 02.2017
- Coordinated daily schedules for 50+ patients, ensuring timely appointments and efficient resource use
- Reduced scheduling conflicts by 40% through meticulous planning and proactive communication
- Utilized scheduling software to streamline processes, enhancing overall clinic productivity
- Resolved patient inquiries and issues, improving satisfaction and clinic reputation
- Collaborated with medical staff to optimize appointment slots, increasing patient throughput
Education
CITI PROGRAM - Laws And Process of Human Test Subject Researcher
USFC
San Francisco, CA02-2020
No Degree - Administrative Assistant
Goodwill of Northern California
Sacramento, CA09-2013
Skills
- Back Office Operations
- Front Office Operations
- Customer Relations
- Customer service and assistance
- Data collection
- Ethics awareness
- Interview techniques
- Recordkeeping
- Data verification
- First Aid/CPR Certified
- Victim advocacy
- Substance abuse awareness
- Boundaries establishment
- Multicultural competence
- Resource navigation
Timeline
Human Test Subject Research Interviewer
The Henna Group
02.2020 - 10.2020
Customer Service Representative
Faneuil/Covered California
10.2018 - 05.2020
Administrative Assistant
Motion Health
02.2017 - 01.2018
Scheduler
Motion Health
08.2016 - 02.2017
Owner/Housekeeper
Amy's Custom Cleaning, In-home Care LLC
02.2013 - Current
CITI PROGRAM - Laws And Process of Human Test Subject Researcher
USFC
No Degree - Administrative Assistant
Goodwill of Northern California
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