Amy Reid

CSR/Account Manager

Primeritus Financial Services

07.2017 - 07.2025

Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Responded to customer requests for products, services, and company information.
Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
Collaborated with management to develop strategies for enhancing overall customer experience.
Streamlined communication between departments, ensuring timely resolution of customer concerns.
Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Maintained up-to-date knowledge of product and service changes.
Delivered prompt service to prioritize customer needs.
Responded proactively and positively to rapid change.
Met customer call guidelines for service levels, handle time and productivity.
Exhibited high energy and professionalism when dealing with clients and staff.
Trained new personnel regarding company operations, policies and services.