Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Reit

Susanville,CA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

31
31
years of professional experience

Work History

Stylist

Self-employed
12.2015 - Current
  • Contributed to positive work environment by supporting team members and assisting with tasks as necessary.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.

Server

Lassen Ale Works At The Pioneer
03.2016 - 04.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for The Pioneer restaurant with social relevancy and intentionality.

Manager

Fantastic Sams Cut & Color
08.2013 - 11.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.

Volunteer

Princess Anne Courthouse Volunteer Rescue Squad
01.2004 - 12.2013
  • Was responsible for the Advanced Life Support treatment and care of the citizens of Virginia Beach, VA

ACLS, PALS CPR and NREMT Intermediate certified

  • Was required to run four twelve hour shifts per month
  • Assisted with special events and programs.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.
  • Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.

Tissue Recovery Technician

Lifenet Health
09.2012 - 11.2013

As a recovery technician work in teams of three in an OR setting using aseptic techniques to recover tissue for transplantation such as bone, skin, tendons, veins, pericardium and heart for valves

Donation Coordinator II

Lifenet Health
07.2008 - 09.2012
  • As a donor center coordinator I was required to speak with families who have lost loved ones
  • I spoke with them about tissue and eye donation
  • I took hospital referrals and screened for eligibility for donation
  • I also screened tissue cases from other partners that work closely with Lifenet Heath
  • I also helped support supervisory staff with things that needed doing like QA and other inner office needs
  • I also supported the other clients that we took referrals for such as, Lifeshare of the Carolinas in North Carolina, and Washington Regional Transplant in Washington DC acting in the same composite as a Donation Coordinator

ED Tech II

Sentara Virginia Beach General Hospital
06.2006 - 07.2008
  • As an ED Tech II I worked closely with Doctors and RN’s to help assist them in any procedure or care that patients may need
  • My main responsibilities included starting IV’s, drawing blood, EKG's, placing patients on the heart monitor; brought patients to their room on the floor of the hospital
  • I was also responsible for any telemetry patients that need to go out of the ER on a monitor for any reason
  • I also responded to any emergencies on the hospital floors to assist in doing CPR or anything else that the floor staff may need

EMT

Medical Transport LLC
11.2004 - 06.2006
  • While working at Medical Transport I worked as an EMT
  • I was responsible for bringing patients to dialysis, Dr
  • Appointments, and the ER
  • I took vitals, and assisted them in any way they needed during transport to appointments or if they needed any emergency care while enroute
  • I was also responsible for the stocking and organizing of the ambulance that I was assigned to

Customer Service Representative

The Box Office
02.2004 - 11.2004
  • I was a customer service representative who assisted customers who needed packages shipped via FedEx, UPS, and USPS

Stylist

Tangles Hair Salon
11.2001 - 12.2003
  • I was a stylist in a very busy hair salon
  • I kept track of all of my appointments, color records, haircuts, and keep up on education to better serve my clientele by attending educational seminars in New York and Connecticut

Long Term Substitute

Norwich Technical School
08.2002 - 12.2002
  • I was a long term substitute in the hairdressing department
  • I taught ninth and tenth graders the theory and practical skill to become a licensed hairdresser
  • I was also responsible for all of the department head duties such as ordering supplies for the students, speaking on behalf of the hairdressing department, also maintaining a safe working environment for the students

Long Term Substitute

Ellis Technical School
01.2002 - 05.2002
  • I was a long term substitute in the hairdressing department
  • I taught eleventh and twelfth graders
  • I got them ready to take their state board licensing test
  • I also helped prepare them for the workforce
  • I made my own lesson plans, tests, submitted my own grades, I created projects for students to help them with product knowledge, inventory sheets, and job interviewing skills
  • I also helped students with our work placement programs

Barber

United States Navy
07.1993 - 09.1995
  • While I was in the Navy I was stationed on the USS LaSalle
  • I was the ship's barber
  • I was responsible for keeping track of log books and the day to day running of the barber shop
  • Such as ordering supplies and the cleaning that goes along with the day to day activities

Education

Some College (No Degree) - Paramedic program

Tidewater Community College
Virginia Beach, VA

High School Diploma -

H.H. Ellis Regional Vocational Technical School
Danielson, CT
06.1993

Skills

  • Customer Service
  • Product Knowledge
  • Multitasking and Organization
  • Attention to Detail
  • Creative Thinking
  • Teamwork and Collaboration
  • Excellent Communication
  • Relationship building and management

Timeline

Server

Lassen Ale Works At The Pioneer
03.2016 - 04.2018

Stylist

Self-employed
12.2015 - Current

Manager

Fantastic Sams Cut & Color
08.2013 - 11.2015

Tissue Recovery Technician

Lifenet Health
09.2012 - 11.2013

Donation Coordinator II

Lifenet Health
07.2008 - 09.2012

ED Tech II

Sentara Virginia Beach General Hospital
06.2006 - 07.2008

EMT

Medical Transport LLC
11.2004 - 06.2006

Customer Service Representative

The Box Office
02.2004 - 11.2004

Volunteer

Princess Anne Courthouse Volunteer Rescue Squad
01.2004 - 12.2013

Long Term Substitute

Norwich Technical School
08.2002 - 12.2002

Long Term Substitute

Ellis Technical School
01.2002 - 05.2002

Stylist

Tangles Hair Salon
11.2001 - 12.2003

Barber

United States Navy
07.1993 - 09.1995

Some College (No Degree) - Paramedic program

Tidewater Community College

High School Diploma -

H.H. Ellis Regional Vocational Technical School
Amy Reit