Amy Renaud

Delivered 100's of packages to customer doorsteps and business offices.

• Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Verified accuracy of all deliveries against order forms.
• Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
• Inspected and maintained delivery vehicles regularly to keep in safe working order.
• Followed corporate procedures to maintain company and customer data confidentiality.
• Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Minimized company liability and risks to loads by obeying traffic laws.
• Protected people and equipment from hazardous materials by using correct procedures.
• Drove truck in urban and rural areas to expertly make high volume of deliveries.

• Educating new hire employees on company policy, and expectations
• Presenting organization tactics and delivery tips to develop skills of an efficient driver
• Demonstrated my own system of delivery for the employee to gain knowledge
• Emphasizing the importance of following all safety precautions while on duty

• Became fluent in local public policy, existing short-term rental regulations and building code.
• Interacted well with customers to build connections and nurture relationships.
• Scheduled several employees for shifts, taking into account customer traffic and employee strengths.
• Trained new employees on proper protocols and customer service standards.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.