Amy Rhodes
Mount Solon
Summary
Dynamic pharmacy intern at Walgreens with a strong foundation in medication preparation and patient education. Excelled in enhancing customer service and streamlining pharmacy operations, ensuring compliance with HIPAA guidelines. Developed effective communication skills, fostering collaboration with healthcare providers to optimize patient care and safety.
Overview
4
4
years of professional experience
Work History
Pharmacy Intern
Walgreens
12.2023 - 08.2025
- Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
- Provided friendly customer service at drop-off and pick-up counters.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
- Contributed to pharmacy team cohesiveness by offering support and guidance to fellow interns, creating a positive work environment for all staff members.
- Streamlined pharmacy workflow by efficiently managing multiple tasks simultaneously, such as data entry, phone calls, and order processing.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Used pharmacy software to enter prescription and insurance information.
- Collaborated with pharmacists to review and clarify prescriptions, preventing potential medication errors or drug interactions.
- Contributed to a positive patient experience with excellent customer service skills while assisting at the pharmacy counter.
- Followed department policies, procedures and best practices for pharmacy operations.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Gained valuable experience in compounding medications for customized patient needs, following strict guidelines and safety measures.
- Supported pharmacy operations, maintaining strict adherence to regulatory standards and practices.
Hotel Front Desk Clerk
Holiday Inn Express Hotel Suites
06.2021 - 03.2022
- Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
- Provided friendly customer service at drop-off and pick-up counters.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
- Contributed to pharmacy team cohesiveness by offering support and guidance to fellow interns, creating a positive work environment for all staff members.
- Streamlined pharmacy workflow by efficiently managing multiple tasks simultaneously, such as data entry, phone calls, and order processing.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Used pharmacy software to enter prescription and insurance information.
- Collaborated with pharmacists to review and clarify prescriptions, preventing potential medication errors or drug interactions.
- Contributed to a positive patient experience with excellent customer service skills while assisting at the pharmacy counter.
- Followed department policies, procedures and best practices for pharmacy operations.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Gained valuable experience in compounding medications for customized patient needs, following strict guidelines and safety measures.
- Supported pharmacy operations, maintaining strict adherence to regulatory standards and practices.
Education
No Degree - Criminal Justice
Blue Ridge Community College
Weyers Cave, VASkills
- Customer service
- Medication preparation
- Patient education and counseling
- Medication distribution
- Medication therapy management
- Patient privacy protection
- Compounding techniques
- Medication dispensing
- Prescription verification
- Prescription record reviews
- HIPAA guidelines
Timeline
Pharmacy Intern
Walgreens
12.2023 - 08.2025
Hotel Front Desk Clerk
Holiday Inn Express Hotel Suites
06.2021 - 03.2022
No Degree - Criminal Justice
Blue Ridge Community College
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