Amy Rhymer
Brooksville,FL
Summary
Motivated Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to utilize knowledge of various components of the revenue cycle and training experience to effectively lead the training team and support other departments in the Business Office.
Overview
27
27
years of professional experience
Work History
Training Specialist
Encompass Health Business Services Office
Land O'Lakes, FL
03.2020 - Current
- Develop training programs, schedule classes, audit hands-on practice, assign assessments, and deliver results
- Collaborate with leadership in all areas to create customized training plans for PARs in need of reinforcement training
- Guide others through change by effectively communicating with leadership with regard to changes to process flows, policies and procedures, and internal controls
- Demonstrate ability to introduce and reinforce understanding of variety of topics in both onsite and remote environments
- Lead certification trainings in Non-Medicare collections, Medicare and Non-Medicare billing, Medicaid, Zero Pay, Workers Comp/Auto, Zero Pay, Appeals, and Credit Balance. Create training decks for and hold Advanced Technical Skills training classes for Non-Medicare collections, Medicaid, and Credit Balance. Create Power Skills training decks and present to attendees
Patient Account Supervisor
Encompass Health Business Services Office
Brooksville, FL
02.2020 - 03.2020
- Collaborated with leadership to identify business needs within the Appeals Department and effectively updated team assigments to accommodate needs
- Reviewed inventory daily and reported team productivity to leadership
- Created agenda for and led weekly team meetings, difficult meetings, and check-ins
- Promoted to Training Specialist after one month in position
Patient Account Lead
Encompass Health Business Services Office
Brooksville, FL
01.2017 - 02.2020
- Onboarded new PARs as a Medicare and Commercial lead on numerous Accounts Receivables teams
- Performed PAR audits, delivered results, and identified additional training needs
- Created and summarized Accounts Receivables analysis tables for underperforming hospitals
- Utilized excellent customer service skills to maintain positive relationships with hospital staff, led numerous Teamworks calls
- Assisted in creating and implementing process flows for the Appeals team
Patient Account Representative
Encompass Health Business Services Office
Brooksville, FL
11.2014 - 12.2016
- Became proficient in Commercial and Medicare billing and collections
- Successfully cross-trained for many different areas in the Business Office
- On the Employee Activity Committee
- Identified trends within my assigned hospitals and escalated to leadership appropriately
- Completed special projects as assigned in a timely manner
Team Leader
Target
Spring Hill, FL
09.1994 - 11.2014
- Interviewed, hired, trained, and retained team members
- Responsible for scheduling while being mindful of payroll hours
- Completed and administered performance reviews for team members
Education
Associate of Arts -
Pasco-Hernando State College
New Port Richey, FL05.1997
Skills
- Proficient in problem solving and resolution of difficult accounts
- Ability to adapt quickly and seamlessly to new circumstances
- Ability to identify trends and use resources to gather all needed information to escalate
Timeline
Training Specialist
Encompass Health Business Services Office
03.2020 - Current
Patient Account Supervisor
Encompass Health Business Services Office
02.2020 - 03.2020
Patient Account Lead
Encompass Health Business Services Office
01.2017 - 02.2020
Patient Account Representative
Encompass Health Business Services Office
11.2014 - 12.2016
Team Leader
Target
09.1994 - 11.2014
Associate of Arts -
Pasco-Hernando State College
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