Amy Richardson
Longview,TX
Summary
Flexible and detail-oriented with experience in patient registration, insurance verification, and payment collection. Skilled in verifying insurance coverage, obtaining authorizations, and explaining benefits to patients to ensure a smooth billing process. Experienced in collecting co-pays, processing payments, and maintaining compliance with insurance policies. Adept at multitasking, problem-solving, and delivering excellent customer service in fast-paced medical environments. Known for a positive attitude with a commitment to accuracy, efficiency, and patient satisfaction.
Overview
22
22
years of professional experience
Work History
Elementary Teacher
Pine Tree Independent School District
08.2020 - 05.2025
- Prepared materials for lessons, assignments, and assessments, and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Communicated student progress, academic difficulties, or behavioral concerns to parents, guardians and administration using tact and professionalism to improve student academic performance.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
- Built positive relationships with parents to involve families in educational process.
- Provided individualized and diversified instruction to support student comprehension and assist with navigating challenges.
Front Office Clerk
Longview Eye Associates
12.2018 - 01.2020
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
Registration Clerk/ Patient Financial Counselor
Good Shepherd Ambulatory Surgical Center
08.2003 - 12.2018
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Entered patient information into payment system accurately for billing purposes.
- Updated patient contact information to support accurate electronic medical records.
- Verified patient insurance benefits and notified patients of their financial responsibility
- Assisted in processing patient payments via cash, checks and credit cards.
Education
Bachelor of Science - Early Childhood Education EC-6
LeTourneau University
Longview, TX05-2020
Skills
- Managing multiple tasks and deadlines efficiently
- Planning and executing schedules, lesson plans, and events
- Prioritizing tasks in a fast-paced environment
- Strong verbal and written communication
- Collaborating with colleagues
- Conflict resolution and problem-solving
- Record-keeping and documentation
- Building relationships and managing diverse personalities
- Navigating difficult conversations
Timeline
Elementary Teacher
Pine Tree Independent School District
08.2020 - 05.2025
Front Office Clerk
Longview Eye Associates
12.2018 - 01.2020
Registration Clerk/ Patient Financial Counselor
Good Shepherd Ambulatory Surgical Center
08.2003 - 12.2018
Bachelor of Science - Early Childhood Education EC-6
LeTourneau University
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