Amy Richmond
Gold Beach,OR
Summary
Proven leader in enhancing operational efficiency and courtroom procedures at City of Eugene Municipal Courts, with a knack for records management and fostering professional relationships. Achieved significant compliance improvements and streamlined legal document processing, demonstrating meticulous attention to detail and strong interpersonal skills.
Overview
25
25
years of professional experience
Work History
Court Operations Specialist
City of Eugene Municipal Courts
07.2022 - 10.2023
- Delivered prompt and accurate information to judges, attorneys, and parties regarding case status updates.
- Enhanced courtroom efficiency by coordinating with judges, attorneys, and other court personnel to ensure timely proceedings.
- Increased procedural compliance through regular auditing of internal workflows against established guidelines.
- Contributed to a secure courtroom environment by adhering to strict security protocols and procedures.
- Ensured accurate recordkeeping with meticulous attention to detail in processing legal documents, orders, and correspondence.
Business Office Manager
Good Samaritan Society
02.2018 - 07.2022
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Implemented employee training programs, increasing overall staff competency and reducing skills gaps.
- Safeguarded sensitive company information by establishing comprehensive data security protocols that complied with industry best practices.
- Streamlined invoice processing to ensure timely payments to suppliers, improving relationships and trust with key partners.
Administrative Assistant
Home Instead Senior Care
02.2017 - 08.2018
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Assistant Branch Manager
Chase Bank
05.2011 - 08.2014
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
Assistant Branch Manager
Sterling Savings Bank
08.2004 - 05.2011
- Trained and developed new team members in alignment with branch service standards and objectives.
- Developed strategic plans for day-to-day financial operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Consulted customers to boost product sales and services.
- Complied with regulatory guidelines and requirements.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional development and growth.
- Maintained friendly and professional customer interactions.
- Contributed to the development and implementation of strategic plans for the branch that aligned with overall bank objectives, driving sustained growth and success.
Accounts Payable and General Ledger Coordinator
Curry County Fiscal Services
03.1999 - 05.2002
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Reviewed employee expense reports against company policies, safeguarding corporate funds from misuse.
- Aided audit preparation efforts by maintaining organized records and promptly addressing auditor inquiries.
Education
Bachelor Of Science - Business Administration
Southern Oregon University
Ashland, OR06.1997
Skills
- Court procedures
- Records management
- Data entry
- Courtroom procedures
Additional Information
Oregon Drivers License
Food Handlers Certification
CPR Certification
Timeline
Court Operations Specialist
City of Eugene Municipal Courts
07.2022 - 10.2023
Business Office Manager
Good Samaritan Society
02.2018 - 07.2022
Administrative Assistant
Home Instead Senior Care
02.2017 - 08.2018
Assistant Branch Manager
Chase Bank
05.2011 - 08.2014
Assistant Branch Manager
Sterling Savings Bank
08.2004 - 05.2011
Accounts Payable and General Ledger Coordinator
Curry County Fiscal Services
03.1999 - 05.2002
Bachelor Of Science - Business Administration
Southern Oregon University
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