Amy Rico-Gandarilla
Douglas,GA
Summary
Proactive and customer-focused, with a proven track record in the hospitality industry, adept at problem-solving and enhancing customer satisfaction. Excelled as a Desk Clerk, seamlessly integrating concierge services and spreadsheet tracking to optimize operations. Known for outstanding professionalism and a team player attitude, significantly contributing to workplace harmony and efficiency.
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
6
6
years of professional experience
Work History
Desk Clerk
01.2019 - 12.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Facilitated smooth communication between front desk and housekeeping, optimizing room readiness.
- Monitored inventory of front desk supplies, placing orders before depletion to avoid operational disruptions.
- Maintained high cleanliness and organization standards in lobby, contributing to welcoming atmosphere.
Student Volunteer
01.2016 - 08.2020
- Took and followed detailed directions from others.
- Strengthened interpersonal communication abilities through constant interaction with diverse populations during volunteering events.
- Worked in team environment to maintain high levels of productivity.
- Demonstrated adaptability by quickly adjusting to changing circumstances or unforeseen challenges during volunteer events.
- Contributed to a positive work environment by maintaining a professional attitude and demonstrating respect for all individuals involved in the project.
- Displayed excellent time management skills while balancing academic responsibilities alongside demanding volunteer commitments.
Education
No Degree - Psychology
Kennesaw State University
Kennesaw, GA05-2028
High School Diploma -
Lakeside High School
Atlanta, GA05-2024
Skills
- Problem-solving skills
- Team player attitude
- Upselling strategies
- Concierge services
- Spreadsheet tracking
- Hospitality industry expertise
- Language proficiency
- Customer Service
- Professionalism
- Team building
Timeline
Desk Clerk
01.2019 - 12.2021
Student Volunteer
01.2016 - 08.2020
No Degree - Psychology
Kennesaw State University
High School Diploma -
Lakeside High School