Summary
Overview
Work History
Education
Skills
Timeline
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Amy Riley

Clinton,TN

Summary

Skilled Specialist with expertise in project management, problem-solving and team leadership. Strengths lie in ability to efficiently manage multiple tasks, develop strategic plans and ensure successful execution of operational goals. Previous experience led to significant improvement in workflow processes and overall performance efficiencies. Demonstrated skills include adaptability, negotiation and strong communication abilities.

Overview

15
15
years of professional experience

Work History

intake and screening specialist

ETHRA
Knoxville, TN
08.2023 - Current
  • Conducts initial consumer assessments on the telephone in accordance with required program regulations
  • Provides information and assistance to potential consumers and/or refers them to other agency personnel for assistance when necessary
  • Makes appropriate referrals to Long Term Care CHOICES Assessment Coordinators for follow up assessments to determine the level and type of services necessary
  • Assists with organizing and maintaining client files and ensuring the confidentiality of protected information
  • Enters client data into computer database management system (Mon-Ami), updates as necessary and ensures the accuracy of all data entry activities
  • Assists with making decisions about required services
  • Remains current with the services provided by provider agencies
  • Facilitates relationships between consumers, family members and CHOICES staff
  • Assists with coordinating programs and services with other programs, staff and agencies and providing technical assistance as necessary or upon request
  • Prepares, maintains and submits necessary records and reports as required to comply with program regulations
  • Interacts with family members to assess service needs
  • Interacts with other departments with-in the agency to provide a comprehensive assessment of services for clients
  • Assists with maintaining and updating spreadsheets for all calls received and assists with updating the waiting list for eligible clients for all funding sources
  • Performs related duties as required

Lead Case Manager

FOCUS Ministries
Knoxville, TN
06.2020 - 09.2022
  • Established relationships with other non-profits to assist clients with volunteering opportunities
  • Assisted clients with establishing services such as SNAP, setting up appointments for vision care, mental health care and physical health care
  • Assisted clients with transportation needs to and from appointments as well as other program requirements
  • Made sure that clients stayed up to date with requirements on a daily/weekly/monthly basis
  • Reported client progress to the state on a monthly basis
  • Communicated updates and client needs with other case managers and the Executive Director
  • Counsel clients about needs and problem solving

Bed Maintenance

The Lawn Butler
Knoxville, TN
05.2018 - 07.2020
  • Oversaw the maintenance of client's flower beds and worked in other areas as needed

Area Supervisor

Subway
Knoxville, TN
07.2009 - 05.2018
  • Oversaw the operations of 9 stores and collaborated with the individual managers to maximize sales and profit
  • Assisted with customers as needed and directly reported to the Vice President and Operations Manager

Education

Associate's degree - Social Work

Roane State Community College
Oak Ridge, TN
12.2023

Skills

  • Effective Communication
  • Computer proficiency
  • Analytical Problem-Solving
  • Organizational know-how
  • Proven Leadership Skills
  • Client Case Coordination
  • Client Advocacy Skills
  • Patient Intake Coordination

Timeline

intake and screening specialist

ETHRA
08.2023 - Current

Lead Case Manager

FOCUS Ministries
06.2020 - 09.2022

Bed Maintenance

The Lawn Butler
05.2018 - 07.2020

Area Supervisor

Subway
07.2009 - 05.2018

Associate's degree - Social Work

Roane State Community College

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Amy Riley