Amy Ritchey
Roaring Spring,PA
Summary
Proven leader with extensive experience in personnel and strategic marketing management, demonstrated at Spring House Grille. Skilled in staff hiring and development, achieving a notable employee training success rate. Excels in customer service and strategic decision-making, leveraging human resources expertise to drive organizational growth.
Overview
31
31
years of professional experience
Work History
Business Owner/Operator
Spring House Grille
03.2007 - Current
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Employed prompt decision-making and in-depth research to resolve issues.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Trained and motivated employees to perform daily business functions.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Led screening, hiring and staff scheduling to maintain compliance with group goals.
- Served as principal stakeholder over organization's complete operations.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Monitored staff performance, providing final-say assessment over inquiries.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Behavior Specialist Consultant/ Mobile Therapist
Blair Family Solutions
02.2006 - 02.2007
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Provided referrals to connect clients with other community resources to support mental health and well-being.
- Encouraged patients to discuss experiences in group and individual settings.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Observed and monitored client behavior and responses to treatment.
- Prepared reports to summarize clients' mental health status and treatment progress.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Stayed current on mental health research to follow new developments and research in mental health field.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
- Implemented variety of evidence-based counseling methods to achieve therapy goals.
- Leverages excellent oral and written communication skills to interact professionally with staff and clients.
- Wrote reports on clients and maintained required paperwork.
Behavior Specialist/Mobile Therapist
Northwestern Human Services - Canal Ways
01.2002 - 01.2007
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Provided referrals to connect clients with other community resources to support mental health and well-being.
- Encouraged patients to discuss experiences in group and individual settings.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Completed one-on-one counseling with broad range of clients suffering from various diseases and issues.
- Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Observed and monitored client behavior and responses to treatment.
- Prepared reports to summarize clients' mental health status and treatment progress.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
Case Management Foster Care
Northwestern Human Services- Canal Ways
01.2005 - 01.2006
- Checked with newly placed children frequently to support comprehensive success and assimilation.
- Created and updated systems of organization for case service plans and court reports.
- Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
- Provided in-home training and support to foster parents during weekly meetings to help mitigate problems arising from child behavior.
- Verified parent and child records to check matches and overall pairing eligibility.
- Acted as advocate for children in [Number] court settings.
- Completed regular visitations to check on children, families and home environments.
- Updated [Number] case records daily with all client contacts and information.
- Maintained [Number]% success rate while handling [Number] cases at once.
- Established parental eligibility through frequent meetings and reviewing information.
- Lead individualized and group counseling sessions with children and families.
- Developed and implemented programs to support children's mental health and well-being.
- Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Developed and implemented strategies to reduce and prevent family conflict.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Facilitated family meetings to ensure communication and collaboration between family members.
Residential Treatment Counselor
Cove Forge
04.1996 - 04.1997
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Developed and implemented comprehensive individualized treatment plans for high-risk clients in residential setting.
- Coordinated with other professionals to develop interdisciplinary treatment plans.
- Developed and maintained relationships with community resources to provide additional support services.
- Facilitated group counseling sessions to help clients address issues of substance abuse, anger management and interpersonal relationships.
- Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.
- Monitored and documented client progress toward meeting goals and objectives.
- Prepared reports to summarize clients' mental health status and treatment progress.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Completed one-on-one counseling with broad range of clients suffering from various diseases and issues.
Mental Health Worker- In Patient Mental Health
Altoona Hospital
06.1993 - 06.1994
- Provided clients with recommendations to community resources.
- Documented client progress in confidential files.
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
- Revised individual treatment plans for clients with mental health concerns to obtain best possible outcomes.
- Educated clients and families about mental health issues, treatments and resources.
- Developed and implemented activities to help clients develop social and independent living skills.
- Administered psychological tests and assessments to determine client needs.
- Monitored client progress and provided feedback to families and treatment team members.
- Implemented crisis intervention plans to support client safety.
- Collaborated with medical and clinical personnel to coordinate and implement client services.
- Facilitated support groups for clients to discuss issues related to mental health.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Encouraged patients to discuss experiences in group and individual settings.
- Prepared reports to summarize clients' mental health status and treatment progress.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
Education
Master of Science - Counselor Education
Pennsylvania State University
University Park, PA08.1995
Bachelor of Science - Psychology
Slippery Rock University of Pennsylvania
Slippery Rock, PA04.1993
Skills
- Sales strategy
- Strategic Marketing
- Personnel Management
- Human Resources
- Inventory Control
- Employee Training
- Employee Development
- Staff Management
- Customer Service
- Strategic Decision-Making
- Purchasing and planning
- Staffing oversight
- Social Media Marketing
- Attention to Detail
- Human Resources Management
- Staff hiring
Timeline
Business Owner/Operator
Spring House Grille
03.2007 - Current
Behavior Specialist Consultant/ Mobile Therapist
Blair Family Solutions
02.2006 - 02.2007
Case Management Foster Care
Northwestern Human Services- Canal Ways
01.2005 - 01.2006
Behavior Specialist/Mobile Therapist
Northwestern Human Services - Canal Ways
01.2002 - 01.2007
Residential Treatment Counselor
Cove Forge
04.1996 - 04.1997
Mental Health Worker- In Patient Mental Health
Altoona Hospital
06.1993 - 06.1994
Master of Science - Counselor Education
Pennsylvania State University
Bachelor of Science - Psychology
Slippery Rock University of Pennsylvania
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