Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
Generic

Amy Ritchie

Harrisburg,PA

Summary

Skilled professional with a background in nursing and technical support across various medical and customer service settings. Excellent communication and task management capabilities ensure effective patient care and support. Demonstrated success in maintaining organization and prioritizing tasks in dynamic environments. Focused on contributing to team success and improving service delivery.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Cashier

Walmart
06.2019 - Current
  • Managed cash transactions efficiently, ensuring accurate processing of payments and providing exceptional customer service. Handled inquiries and resolved issues promptly, maintained a clean and organized checkout area, and assisted in stocking merchandise, contributing to a seamless shopping experience for customers.

Home Care Aide

Visiting Angels
01.2018 - 06.2019
  • Delivered compassionate in-home care, assisting with daily activities such as meal preparation and bathing. Established trusting relationships to enhance client comfort and satisfaction. Monitored clients' health and well-being, ensuring timely interventions when necessary. Collaborated with healthcare professionals to implement and follow personalized care plans.

Direct Support

CSG
11.2016 - 06.2019
  • Delivered individualized care and support to clients with disabilities, promoting independence in daily living activities. Developed and implemented personalized care plans to monitor client progress effectively. Collaborated with families and healthcare professionals to enhance clients' quality of life and ensure safety.

Technical Call Support

Riteaid
09.2006 - 11.2016
  • Provided phone-based technical support to resolve complicated customer issues swiftly. Guided customers in troubleshooting software and hardware challenges for prompt solutions. Captured interaction details to enrich team knowledge and elevate service standards.

Education

Computer Network - undefined

ITT Technical Institute
Mechanicsburg, PA
09.2006

Skills

  • Nursing skills
  • Work independently
  • Reliable team player
  • Direct patient care
  • Collecting vital signs
  • Compassionate
  • Bedside manner

LANGUAGES

English

Certification

GNA Baltimore MD 2019 , CNA Mennonite Home Lancaster, PA 1990, CNA Manor Care Elizabethtown, PA 2002

Timeline

Cashier

Walmart
06.2019 - Current

Home Care Aide

Visiting Angels
01.2018 - 06.2019

Direct Support

CSG
11.2016 - 06.2019

Technical Call Support

Riteaid
09.2006 - 11.2016

Computer Network - undefined

ITT Technical Institute

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