Amy Ritter

Quality Assurance Examiner with over 5 years experience in (NICS) National Instant Criminal Background Check System providing and demonstrating flexibility, oral and written communication skills, team work, competence and decisiveness without unnecessary delay or sacrificing accuracy. A self-starter that performs well under pressure while meeting required deadlines.

As a Quality Assurance Examiner, I am responsible for the quality, verification, validation, and audit of transactions related to Federal Background Checks for firearms. I perform thorough research, analysis and evaluation of a dedicated amount of transactions in order to recommend solutions. Using interpersonal skills, I successfully communicate with superiors, co-workers, and outside entities in the day-to-day conducting of operations. I am often sought out by other examiners for knowledge and problem solving regarding NICS transactions and questions within the (NATU) NICS Assessment and Training Unit.

I have held the position of Legal Instruments Examiner and Acting Lead Examiner in the NICS Operations Unit (NOU). In these positions, I work together with a team of Examiners to perform Federal Firearm background checks in accordance with the Federal Brady Law and all applicable NOU Handbooks. This consists of reviewing and analyzing criminal records and documents received from arresting agencies, courts, and other assisting agencies. Using manual and electronic information, I analyze the information presented in deciding on what is pertinent to the cases I am currently investigating. This information is utilized to determine if a firearm sale may proceed or be denied based upon the relevance and significance, along with the applicability of both state and federal laws.

As an acting Lead Examiner, I would fill in during the Supervisor’s and Lead Examiner's absence, where I communicated with leadership regarding function changes, special projects and other matters which affect the National Instant Criminal Background Check System (NICS). While performing weekly reviews of other examiner’s transactions, I was able to use problem solving to address the issues they were encountering. I offered guidance and mentoring of new team members. I was able to use a different approach to their training, helping them to understand the job requirements and comprehension of the materials used by the examiners. I was able to use problem solving to address the issues they were encountering. I maintained an average above 98% compliancy while working all required functions and performing duties as a team lead, such as workbasket changes and transaction reviews. My diligence and hard work, filling in for and assisting the immediate supervisor, resulted in an On-the-Spot Award.

Furthermore, I'm a very dedicated legal support worker that brings great people skills, attention to detail, and organized approach to managing high workloads. Assists individuals of diverse backgrounds with basic legal needs and coordinates referrals for advanced cases. Great at time management and advanced with word processing software, legal database research and digital recordkeeping systems.