Amy Rivas
Brownsville,TX
Summary
Accomplished Senior Administrative Assistant with a proven track record at Brownsville Public Utilities Board, showcasing expertise in Microsoft Office and exceptional organizational abilities. Renowned for enhancing efficiency through strategic document preparation and fostering strong relationships across departments. Demonstrates confidentiality and discretion, significantly contributing to streamlined operations and positive team dynamics. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
26
26
years of professional experience
Work History
Senior Administrative Assistant
Brownsville Public Utilities Board
02.2023 - Current
- Execute a variety of administrative work for Director of Special Projects and W/WW Engineering-Planning
- Assist with preparation of the Annual Budget
- Maintain the Director's calendar of appointments and meetings and make travel arrangements
- Schedule meeting and set up meeting rooms
- Assist in preparation for Board meeting, team meeting etc.
- Prepare timesheets and payroll documents
- Process purchase orders, vouchers, and requisitions
District Training Store Manager
Cato Corporation
08.2020 - 02.2023
- Established succession planning by training and mentoring associates into leadership positions.
- Collaborated with Human Resources to develop effective recruitment strategies, attracting top talent for open positions across the district.
- Served as liaison between corporate headquarters and district stores, effectively communicating updates regarding policy changes or company initiatives affecting daily operations.
- Managed budget allocations for personnel expenses within assigned district stores, ensuring adherence to financial targets while maintaining optimal staffing levels.
Store Manager
Cato Corporation
08.2018 - 08.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
2nd Assistant Store Manager
Cato Corporation
07.2018 - 08.2018
- Increased customer satisfaction by addressing and resolving customer concerns promptly and efficiently.
- Assisted in the recruitment process by conducting interviews, evaluating applicants, and helping to select qualified candidates who would contribute positively to the store''s overall success.
- Maintained in-store presence to provide excellent customer service.
- Contributed to a positive work environment by promoting teamwork and fostering open communication among staff.
Administrative Assistant
Interim Healthcare Agency
10.2015 - 07.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Administrative Assistant
Interim Healthcare Agency
07.2010 - 09.2014
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Established administrative work procedures to track staff's daily tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Lead CSR
Cima Health Latino Home Health And DME
12.2006 - 07.2010
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Boosted revenue by upselling products and providing personalized recommendations based on client needs.
- Evaluated employee performance regularly, providing constructive feedback aimed at facilitating professional growth opportunities within the organization.
- Utilized CRM tools effectively to manage client information, streamline workflows, and track progress towards goals.
- Established rapport with customers through active listening skills, empathetic responses, and genuine interest in their needs.
- Maintained detailed records of customer interactions, documenting concerns and resolutions accurately.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Medical Data Entry Clerk & Physician Liason
Interim Healthcare Agency
04.2001 - 12.2006
- Enhanced efficiency by performing high-volume data entry tasks, ensuring timely completion of medical reports.
- Collaborated with team members on quality control initiatives, implementing standardized practices for consistent data entry results across departments.
- Expedited claim processing by accurately entering insurance details for prompt reimbursement.
- Addressed discrepancies in data entry tasks promptly and accurately to maintain the overall quality of medical information.
- Improved data accuracy by meticulously entering and updating patient information into electronic health records.
- Streamlined workflow by collaborating with healthcare professionals to obtain missing or incomplete patient information.
- Ensured compliance with HIPAA regulations through careful handling of confidential patient data during the entry process.
- Maintained accuracy in medical coding, resulting in reduced errors and improved billing processes.
- Followed data entry protocols, rules and regulations.
- Created spreadsheets for more efficient recordkeeping.
- Corrected data entry errors to prevent duplication or data degradation.
- Scanned documents and saved in database to keep records of essential organizational information.
Dental Assistant
Dr. G. Ross Lewis
06.1998 - 04.2001
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
Education
High School Diploma -
Rivera High School
Brownsville, TX06.1998
Skills
- Proficient in Microsoft Office
- Executive support experience
- Confidentiality and Discretion
- Travel Coordination
- Document Preparation Efficiency
- Spreadsheet development
- Strong Organizational Abilities
- Effective problem solving
- Scheduling and calendar management
- Office Administration
- Microsoft Outlook
- Relationship Building
- Appointment Scheduling
- Data Entry
- Filing
- Customer Service
- Negotiation
- Event Coordination
Timeline
Senior Administrative Assistant
Brownsville Public Utilities Board
02.2023 - Current
District Training Store Manager
Cato Corporation
08.2020 - 02.2023
Store Manager
Cato Corporation
08.2018 - 08.2020
2nd Assistant Store Manager
Cato Corporation
07.2018 - 08.2018
Administrative Assistant
Interim Healthcare Agency
10.2015 - 07.2018
Administrative Assistant
Interim Healthcare Agency
07.2010 - 09.2014
Lead CSR
Cima Health Latino Home Health And DME
12.2006 - 07.2010
Medical Data Entry Clerk & Physician Liason
Interim Healthcare Agency
04.2001 - 12.2006
Dental Assistant
Dr. G. Ross Lewis
06.1998 - 04.2001
High School Diploma -
Rivera High School
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