Amy Rivas
Arvada,CO
Summary
At National Vision, I spearheaded a team, enhancing professional growth and streamlining eyewear selection for efficiency. My expertise in optical dispensing and motivational leadership significantly boosted premium lens sales, fostering customer satisfaction and team performance. Skilled in insurance billing and customer service, I excel in delivering personalized optical solutions. My goal is being the best I can be, and to make the customers happy.
Overview
11
11
years of professional experience
Work History
Lead Optician
National Vision
10.2020 - Current
- Mentored junior opticians, fostering professional growth and development within the team.
- Maintained clean and organized work environment while adhering to all safety protocols related to handling optical equipment.
- Streamlined the process for eyewear selection, ensuring a smooth and efficient experience for clients.
- Utilized advanced diagnostic equipment for precise measurements of patients'' eyes, ensuring proper lens fitting and optimal vision correction.
- Managed inventory effectively, maintaining optimal stock levels and reducing unnecessary expenses.
- Provided thorough explanations of various lens options, empowering clients to make informed decisions about their eyewear choices.
- Increased sales of premium lenses by educating customers on the benefits and features of advanced lens technology.
- Trained new staff members on best practices for dispensing eyewear, promoting consistency in quality across our team.
- Implemented marketing initiatives to promote new products and services, contributing to increased revenue.
- Assisted customers in selecting frames that complemented their facial features and personal style preferences, resulting in increased customer satisfaction.
- Built long-lasting relationships with clients through attentive follow-up care and ongoing communication regarding their eyewear needs.
- Collaborated with fellow opticians to develop strategies for reaching sales targets and improving overall team performance.
- Assessed customer''s needs through detailed consultations leading them towards suitable options based on their lifestyle and requirements.
- Enhanced customer satisfaction by providing personalized optical solutions and exceptional service.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Maintained safe, clean and organized environment to increase patient comfort.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
Administrative Manager
Center for Natural Medicine
10.2019 - 02.2020
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Verified customer information for orderly, up-to-date online systems.
- Assisted in development of strategic plans to achieve company objectives while maintaining focus on excellent customer service delivery.
- Spearheaded complex projects from inception through completion while adhering to strict deadlines without compromising quality or integrity.
- Oversaw recruitment process, hiring top talent that contributed significantly to company growth and success.
- Streamlined office operations, significantly reducing paperwork processing time by implementing digital document management systems.
- Improved office space utilization by redesigning layout, creating more efficient and pleasant working environment.
Office Manager - Personal Assistant
High Country Sales and Service
07.2013 - 10.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
- Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Education
High School Diploma -
Everett High School
Lansing Michigan06.1982
Skills
- Professionalism and Ethics
- Motivational Skills
- Staff Training and Development
- Insurance Verification
- Retail Sales
- Optical orders
- Insurance Billing Knowledge
- Frame Selection Assistance
- Sales strategy development
- Prescription Interpretation
- Contact lens
- Corrective lens options
- Eyewear Adjustment Techniques
- Customer Service
- Computer Skills
- Insurance Billing
- Product Upselling
- Display building
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Office Administration
- Computer Proficiency
- Professional ethics
- Team building
- Task Prioritization
- Product Knowledge
- Interpersonal Skills
- Customer Relationship Management
- Appointment Scheduling
- Goal Setting
- Professionalism
- Quality Control
- MS Office
- Record-keeping
- Written Communication
- Certified Optician ( studying for my ABO )
Accomplishments
I have received the top award in the Company, 2022 I sold 1/2 million dollars and in 2023, I told 3/4 of a million dollars.
Beading and Painting
I love to stay busy and beading is my happy place, I make bracelet's, earnings, and necklaces.
Paining is also my happy place it lets me relax and unwind.
Timeline
Lead Optician
National Vision
10.2020 - Current
Administrative Manager
Center for Natural Medicine
10.2019 - 02.2020
Office Manager - Personal Assistant
High Country Sales and Service
07.2013 - 10.2019
High School Diploma -
Everett High School