Amy Rivera
Fort Lauderdale,FL
Summary
Persistent and highly motivated Sales Rep with a flair for sales and marketing. Looking to secure a position in a thriving, fast-paced environment where excellent customer service skills will be utilized and appreciated.
Overview
31
31
years of professional experience
Work History
Sales Representative
U-pick Travel And Tours
10.2022 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained a comprehensive understanding of products, services, and competitors to enhance sales presentations.
- Answered customer questions about products and services, and promoted key items.
- Engaged in friendly conversations with customers to better uncover individual needs.
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Answered calls, took messages, and transferred calls to correct individuals.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Informed current and prospective customers of promotions and new or upgraded products.
- Followed up with customers to solicit further sales.
Waitress
Denny's
04.2021 - 10.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Answered customers' questions, recommended items, and recorded order information.
Waitress
Lester's Diner
05.2019 - 03.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Receptionist
Department Of Transitional Assistance
01.1993 - 01.1994
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Organized, maintained and updated information in computer databases.
Education
GED -
Department of Elementary And Secondary Education
Massachusetts01.1994
Skills
- Customer Retention Abilities
- Onsite Product Demonstrations
- B2B Sales
- Sales Expertise
- Product and Service Knowledge
- Negotiation Tactics
Timeline
Sales Representative
U-pick Travel And Tours
10.2022 - Current
Waitress
Denny's
04.2021 - 10.2022
Waitress
Lester's Diner
05.2019 - 03.2020
Receptionist
Department Of Transitional Assistance
01.1993 - 01.1994
GED -
Department of Elementary And Secondary Education