Amy Rizzo
Duson,LA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Operations Manager
Floor and Decor
Lafayette, LA
12.2022 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reported issues to higher management with great detail.
- Developed and maintained relationships with external vendors and suppliers.
- Chaired weekly meetings with store operations leadership to identify opportunities for improvement, establish milestones, and mitigate risk.
- Evaluated department conditions and operations to determine strengths and areas for improvement.
- Implemented new technology to streamline processes and improve operations.
- Developed and maintain operational guidelines for staff.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
Store Manager
Bed Bath & Beyond
Lafayette , LA
02.2022 - 12.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Assistant Store Manager -Hardlines
Academy Sports + Outdoors
Lafayette , LA
03.2021 - 02.2022
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored new sales associates to contribute to store's positive culture.
- Researched issues to obtain appropriate answers to customer inquiries.
- Submitted reports to senior management to aid in business decision-making and planning.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Promoted business' development by building and maintaining relationships with new clients.
Store Manager
HomeGoods
Mandeville, LA
07.2018 - 03.2021
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Education
Bachelor Of Arts - History
University of Louisiana At Lafayette
Lafayette, LASkills
- Originality and Creativity
- Interpersonal Communication Skills
- Time Management
- Verbal and Written Communication
- Focus and Follow-Through
- Multitasking and Organization
- Problem Anticipation and Resolution
- Administrative Management
- Human Resources Oversight
- Employee Training
- Management Training
- Recruiting and Hiring
- Policies and Procedures
- Payroll Management
- Performance Monitoring and Evaluation
- Team Development
- Merchandising Plan Development
- Merchandising Operations
- New Merchandise Presentation
- Wholesale Merchandise Buying
- Inventory Management
- Sales Strategies/Promotion
- Trend Monitoring
- Leading Staff Meetings
- Work Planning and Prioritization
- Special Events
- Location Marketing/Competitor Monitoring
- Loss Prevention Procedures
- Operational Efficiency/Logistics
- Money Handling
- Business Growth Initiatives
Websites
Timeline
Operations Manager
Floor and Decor
12.2022 - Current
Store Manager
Bed Bath & Beyond
02.2022 - 12.2022
Assistant Store Manager -Hardlines
Academy Sports + Outdoors
03.2021 - 02.2022
Store Manager
HomeGoods
07.2018 - 03.2021
Bachelor Of Arts - History
University of Louisiana At Lafayette