Amy Roberts
Summary
Resourceful Implementation Specialist experienced in organizing projects using proactive approach to rollouts. Successful customization, updating and deployment of processes. Critical, hands-on planning and documentation to guarantee organizational effectiveness. Detail-oriented approach to necessary project training and deployment.
Overview
9
9
years of professional experience
Work History
Store Manager
Knot & Spool
08.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Sales Lead
Ariat International
10.2020 - 02.2021
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Sales Associate
Utah Furniture Deals
06.2020 - 10.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales Lead
Pier 1 Imports
04.2019 - 07.2020
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Implementation and Support Specialist
Agile HR
09.2014 - 08.2018
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Explained complex, technology-related issues in basic, understandable terms to clients.
- Suggested solutions to developing problems during project so that correct modifications could be made.
- Cultivated relationships with sales team to support and supply corrective actions.
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Assessed project scope to confirm details and understand customer expectations in advance.
- Responded to customer inquiries and provided technical assistance.
- Researched and identified solutions to technical problems.
- Assisted account executives with strengthening client relationships through targeted solutions.
Education
Bachelor of Science - Finance
University of Utah
Salt Lake City, UT05.1999
Skills
- Training Implementation
- Customer Support
- Project Management
- Client Training Delivery
- Organizational Skills
- Issue and Resolution Tracking
- Collaborative Team Player
- System Integration Testing
- Client Implementation Support
Volunteer Experience
Ivory Highlands HOA Board Member March 2022- Present
Treasurer-
- Responsible for overseeing association funds
- Review financial and accounting records to ensure accuracy
- Oversee invoices to ensure they are paid promptly
Family Advisory Committee- Primary Children's Hospital- Fall 2018-Fall 2021
- Parent Advisory Member - worked to improve clinic and hospital procedures and performance
Oncology Family Advisory Committee- Primary Children's Hospital- Fall 2019-Fall 2021
- Parent Advisory Member for the Oncology Unit - helped implement changes to better serve the
children and their families. As an advisor I was able to help create changes to streamline processes that
were burdensome for many cancer families.
Timeline
Store Manager
Knot & Spool
08.2022 - Current
Sales Lead
Ariat International
10.2020 - 02.2021
Sales Associate
Utah Furniture Deals
06.2020 - 10.2020
Sales Lead
Pier 1 Imports
04.2019 - 07.2020
Implementation and Support Specialist
Agile HR
09.2014 - 08.2018
Bachelor of Science - Finance
University of Utah
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