Dynamic professional with a proven track record in leadership and customer service, notably as General Manager at Hardee’s. Skilled in training and development, I foster a positive team environment while ensuring exceptional customer experiences. Committed to integrity and punctuality, I drive results through effective communication and problem-solving abilities.
Hi, I’m
Amy Roberts
Ooltewah,USA
Summary
Overview
13
years of professional experience
Work History
Self-employedOoltewah, United States
Nanny and child care provider
08.2017 - Current
Job overview
- Basic infant care
- Feeding
- Changing diapers
- Bathing
MapcoOoltewah, USA
Sales Clerk
03.2018 - 07.2018
Job overview
- Greeted Customers when they entered the store and helped them with their purchases
- Accurately provided change
- Stocked products and assisted with truck orders
MetroPCS Authorized DealerHixson, United States
Sales Representative
06.2017 - 08.2017
Job overview
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Answered product questions with up-to-date knowledge of sales and store promotions
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
SubwayChattanooga, United States
Store Manager
08.2016 - 06.2017
Job overview
- Promoted from Sandwich Artist to Store Manager within 7 months
- Interviewed job candidates and made staffing decisions
- Counted cash drawers and made bank deposits
- Assigned employees to specific duties to best meet the needs of the store
- Hired, trained and evaluated personnel in sales and customer service
- Completed profit and loss performance reports
- Generated repeat business through exceptional customer service
Enterprise Holdings, Work from Home
Reservation Sales Agent
02.2015 - 06.2016
Job overview
- Provided an elevated customer experience to generate a loyal clientele
- Described car rentals to customers and accurately explained rates and policies
- Answered an average of 100 calls per day by addressing customer inquiries, solving problems and making reservation sales
Hardee’sOoltewah, United States
General Manager
10.2012 - 09.2014
Job overview
- Carefully interviewed, selected and supervised staff
- Correctly calculated inventory and ordered appropriate supplies
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional customer service
Education
University of PhoenixPhoenix, AZ
Associate of Arts from Business
04.2013
University Overview
- What I did in school expanded my mind and empowered my being with knowledge
- I learned how business’ grow when they have a good foundation and if that foundation has a flaw, it will crumble
Skills
- Leadership and team building
- Training and development
- Integrity and honesty
- Positive attitude
- Punctuality
Timeline
Sales Clerk
Mapco
03.2018 - 07.2018
Nanny and child care provider
Self-employed
08.2017 - Current
Sales Representative
MetroPCS Authorized Dealer
06.2017 - 08.2017
Store Manager
Subway
08.2016 - 06.2017
Reservation Sales Agent
Enterprise Holdings
02.2015 - 06.2016
General Manager
Hardee’s
10.2012 - 09.2014
University of Phoenix
Associate of Arts from Business
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