Amy Robinson
Broomfield,CO
Summary
Results-driven Retail Banking Manager with over 20 years of experience in the financial industry, consistently achieving revenue growth, exceptional client experiences, and community value. Known for fostering client loyalty through strategic data analytics, personalized financial planning, and proactive business outreach. Adept at optimizing operations, leading high-performing teams, and managing budgets to drive over $3 million in annual revenue. Skilled in cultivating collaborative relationships with employees, clients, and community partners to maximize profitability, enhance guest satisfaction, and promote organizational success. Passionate about leveraging emotional intelligence and innovative problem-solving to deliver measurable results in revenue management and client-centric initiatives.
Overview
1
1
Certification
Work History
Branch Manager
FNBO
Boulder, CO
06/01/08 - Current
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Performed regular audits of financial records in order to ensure accuracy.
- Established strong working relationships with external partners such as vendors and suppliers.
- Designed sales and service strategies to improve revenue and retention.
- Analyzed competitors and market trends to facilitate business growth.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Promoted customer retention by using exceptional interpersonal skills.
- Developed incentives to drive employee retention and improve work culture.
Personal Banker
FNBO
Denver, CO
10/20/03 - 06/01/08
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
Housekeeping Room Attendant
Lane Guest Ranch
Allenspark, CO
05/25/01 - 09/15/01
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Replenished room amenities according to established guidelines.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
Education
Metropolitan State University of Denver
Denver, COSkills
- Customer Service
- Operational Reports
- Excels in Team Leadership
- Business Development Expertise
- Sales Development
- Relationship Building
- Financial Oversight
- Coaching and Mentoring
- Market Research
- Customer and Vendor Relations
- Client Relationship Management
- People-Oriented
- Revenue Generation
- Decision-Making
Certification
- Commercial Financial Analysis | FTD Resources
Mortgage License NMLS #623515
Fundamentals for Lawful Management
LPI 360: Leadership Practice Inventory | The Leadership Challenge | Omaha, NE
Timeline
Branch Manager
FNBO
06/01/08 - Current
Personal Banker
FNBO
10/20/03 - 06/01/08
Housekeeping Room Attendant
Lane Guest Ranch
05/25/01 - 09/15/01
Metropolitan State University of Denver