Amy Rodgers
Gainesville,VA
Summary
Proactive and goal-oriented professional recognized for exceptional time management and problem-solving abilities. Key strengths include reliability and adaptability, complemented by a rapid capacity to learn and implement new skills. Expertise in team leadership facilitates effective prioritization of projects and multitasking to meet objectives. Committed to leveraging these qualities to drive team success and contribute to organizational growth while consistently demonstrating a strong work ethic.
Overview
26
26
years of professional experience
1
1
Certification
Work History
OFFICE MANAGER
Mr. Handyman of Fairfax
02.2015 - Current
- Responsible for day-to-day operations
- Optimize office policies, meeting internal needs while upholding organizational standards.
- Establish relationships with external partners to facilitate business operations and market business
- Provide administrative support for executive staff, including scheduling meetings, preparing agendas and taking meeting minutes.
- Meet deadlines while maintaining high-quality deliverables.
- Focused on learning new skills and staying updated with industry changes.
- Experience with social media and communications platforms.
- Coordinate scheduling and dispatching of service technicians to optimize resource allocation.
- Liaise with clients to address inquiries, resolve issues, and enhance customer satisfaction.
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintain accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assist in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Manage vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
ASSISTANT MANAGER
SALON NORDINE
01.2014 - 02.2015
- Generated reports summarizing key metrics such as employee productivity levels or customer feedback surveys.
- Planned special events such as holiday promotions or seasonal discounts in order to attract more customers.
- Oversaw daily financial transactions and managed cash flow to support profitability.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Coordinated employee schedules according to staff availability and processed time-off requests.
- Created detailed reports for upper management, analyzing sales figures and forecasting future trends.
- Organized company merchandise and displays to increase brand awareness and product sales.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
ACCOUNTS RECEIVABLE SPECIALIST
DEPARTMENT OF HEALTH - PRINCE WILLIAM HEALTH DISTRICT
06.2010 - 01.2014
- Responsible for ensuring appropriate identification and submission of medical and dental claims to applicable insurance providers.
- Reviewed and processed adjustments to accounts within established limits.
- Compiled statistical, financial, accounting, and auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable and profits and losses.
- Processed customer payments accurately and posted them to appropriate accounts in a timely manner.
- Oversaw and resolved issues on payment discrepancies and customer write-offs.
- Generated statements of account on request or as needed for special projects.
- Updated clients' contact information as needed when changes were reported.
- Researched discrepancies between invoices and payments received, identifying potential errors or issues for resolution.
- Developed and implemented procedures to ensure timely collection of all outstanding accounts receivable.
- Calculated, prepared and issue bills, invoices, account statements and other financial statements according to established procedures.
- Analyzed aged debtors reports to identify delinquent accounts requiring follow up actions.
- Coded documents according to company procedures.
- Collected outstanding payments from customers and handled customer inquiries promptly.
- Performed general office duties, such as filing, answering telephones, and handling routine correspondence.
- Assisted with month-end closing activities, including preparation of journal entries and account reconciliations.
- Assisted in preparing financial statements at year end closing process.
- Complied with federal, state and company policies, procedures, and regulations.
- Prepared financial documents such as balance sheets and income statements for review by upper management.
MEDICAL OFFICE MANAGER
STEVEN TUCKER, MD
06.2008 - 01.2010
PATIENT CARE ADMINISTRATOR
GLORIA DUDA/CENTER FOR BREAST HEALTH
11.1999 - 06.2006
Education
High School Diploma -
Marshall High School
Falls Church06.1988
Skills
- PROFICIENT IN MANAGING MULTIPLE TASKS, WRITTEN AND ORAL COMMUNICATION
- OPERATIONAL STREAMLINING
- CLIENT AND VENDOR SERVICE EXCELLENCE
- FINANCIAL RECORDKEEPING AND BANKING PROCESSES MANAGEMENT
- PROFICIENT IN PROPOSAL DEVELOPMENT AND CONTRACT NEGOTIATIONS
- STRATEGIC DECISION-MAKING
- ACCOUNT RECONCILIATION, CREDIT AND COLLECTIONS
- SCHEDULING COORDINATION
- POLICY IMPLEMENTATION
- PROJECT MANAGEMENT
- WORKFORCE MANAGEMENT
Certification
Licensed Residential Real Estate Agent
April 08, 2019 - April 30, 2021
Languages
English
Native or Bilingual
Timeline
OFFICE MANAGER
Mr. Handyman of Fairfax
02.2015 - Current
ASSISTANT MANAGER
SALON NORDINE
01.2014 - 02.2015
ACCOUNTS RECEIVABLE SPECIALIST
DEPARTMENT OF HEALTH - PRINCE WILLIAM HEALTH DISTRICT
06.2010 - 01.2014
MEDICAL OFFICE MANAGER
STEVEN TUCKER, MD
06.2008 - 01.2010
PATIENT CARE ADMINISTRATOR
GLORIA DUDA/CENTER FOR BREAST HEALTH
11.1999 - 06.2006
High School Diploma -
Marshall High School