Amy Rodriguez
West Palm Beach,Florida
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Front Desk Sales Associate
Massage Envy
12.2020 - Current
- Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
- Recommended complementary purchases to customers, increasing revenue.
- Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Administrative Assistant/Receptionist
Stables Medical And Wellness Center
10.2010 - 12.2023
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Managed filing system, entered data and completed other clerical tasks.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Associate - General Studies
Palm Beach State College
Lake Worth, FL05.2010
Skills
- Relationship Building
- Computer Proficiency and Microsoft Office
- Store Policies and Procedures
- Goal-Driven
- Attention to Detail
- Microsoft Office
- Payment Processing
- Information Analysis
- Organization
- Excellent Written and Verbal Communication
- Customer Service
- Building Customer Loyalty
- Decision-Making
- Strong Communication and Interpersonal Skills
Timeline
Front Desk Sales Associate
Massage Envy
12.2020 - Current
Administrative Assistant/Receptionist
Stables Medical And Wellness Center
10.2010 - 12.2023
Associate - General Studies
Palm Beach State College