Summary
Overview
Work History
Education
Skills
Timeline
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AMY ROGERS

LENOIR CITY,TN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Director of Accounting

Visit Knoxville
11.2022 - 12.2023
  • Oversaw accounts payable and receivable functions, maintaining strong cash flow management practices that ensured prompt payment from clients and timely settlements with vendors.
  • Reduced month-end closing time by optimizing workflows and implementing automated reconciliation processes.
  • Coordinated with external auditors to ensure a smooth annual audit process, addressing any concerns or discrepancies in a timely manner.
  • Liaised with senior management on financial matters, presenting regular updates and ensuring complete transparency regarding the company''s financial position.
  • Complied with established internal controls and policies.
  • Supported financial director with special projects and additional job duties.

Accounts Payable Manager

Visit Knoxville
03.2022 - 11.2022
  • Enhanced financial accuracy by implementing effective accounts payable processes and controls.
  • Streamlined invoice processing for improved efficiency and reduced processing time.
  • Reduced payment discrepancies with thorough invoice review, analysis, and reconciliation efforts.
  • Improved vendor relationships through timely payments and clear communication of company policies.
  • Collaborated with other departments to resolve billing issues promptly and maintain accurate financial records.

Customer Service Representative

Lenoir City Utilities Board
05.2017 - 05.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Grants Accounting Specialist

Roper St. Francis Healthcare
04.2016 - 05.2017
  • Improved financial accuracy by performing detailed account reconciliations and resolving discrepancies.
  • Streamlined accounting processes for efficiency, implementing automation tools and software solutions.
  • Enhanced financial reporting by creating clear and concise financial statements, providing insight into company performance.
  • Maintained compliance with regulatory requirements, conducting thorough research and staying up-to-date on industry standards.
  • Assisted auditors during annual audits, providing necessary documentation and addressing inquiries promptly.
  • Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.

Coding Specialist II

Roper St. Francis Healthcare
01.2011 - 04.2016
  • Reduced error rates in medical billing by maintaining thorough knowledge of insurance regulations and guidelines.
  • Ensured accuracy in coding through regular audits, identifying discrepancies and areas for improvement.
  • Collaborated with healthcare providers to clarify documentation, enhancing the accuracy of medical records.
  • Maintained up-to-date knowledge on industry changes, attending training sessions and workshops regularly.
  • Facilitated communication between medical staff and billing department, ensuring seamless flow of information for accurate claim processing.
  • Optimized revenue cycle management by accurately assigning codes for diagnoses and procedures according to established guidelines.

Education

Certified Professional Coder II - Healthcare

Trident Technical Community College
Charleston, SC
12.2010

Associate of Arts - Psychology

Pellissippi State Community College
Knoxville
01.2002

Skills

  • Invoice Processing
  • Revenue Tracking
  • Financial Auditing
  • Audit Support
  • Account Reconciliation
  • Vendor Relationship Management
  • Complaint Resolution
  • Data Entry
  • Prioritization

Timeline

Director of Accounting

Visit Knoxville
11.2022 - 12.2023

Accounts Payable Manager

Visit Knoxville
03.2022 - 11.2022

Customer Service Representative

Lenoir City Utilities Board
05.2017 - 05.2022

Grants Accounting Specialist

Roper St. Francis Healthcare
04.2016 - 05.2017

Coding Specialist II

Roper St. Francis Healthcare
01.2011 - 04.2016

Certified Professional Coder II - Healthcare

Trident Technical Community College

Associate of Arts - Psychology

Pellissippi State Community College

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