Amy Rogers
Prescott Valley,AZ
Summary
Administrative professional with a proven track record at Polara Health, enhancing customer satisfaction and streamlining billing processes. Organized and passionate home school instructor for three years. Skilled in managing sensitive information, ensuring compliance with HIPAA regulations. Demonstrates exceptional problem-solving abilities and a commitment to excellence.
Overview
10
10
years of professional experience
Work History
Home Maker/Home School Instructor
Self-employed
04.2023 - Current
- Maintained accurate records of student attendance, coursework completion, and assessment results for reporting purposes as necessary.
- Enhanced student comprehension by incorporating real-life examples and practical applications into lesson plans.
- Utilized various teaching strategies such as visual aids, group work, and interactive games to accommodate different learning styles.
- Implemented hands-on activities and project-based learning to encourage critical thinking and problem-solving skills in students.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
Billing Specialist
Polara Health
05.2020 - 04.2023
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Prepared and submitted monthly billing reports to management for financial overview.
Customer Engagement Specialist
Polara Health
08.2015 - 05.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Exceeded monthly targets for response time and resolution rate consistently, maintaining high standards of support quality.
- Complied with corporate policies and promoted and followed company initiatives.
- Established rapport with clients through active listening skills and empathetic problem-solving abilities in challenging situations.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Health Information Management Clerk
Western Plains Medical Complex
06.2014 - 07.2015
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Reviewed charts and flagged incomplete or inaccurate information.
- Managed secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
- Managed electronic medical records for Emergency Room, Inpatient and Radiology department patients.
- Reduced errors in documentation by establishing strict quality control measures and conducting regular audits of medical records.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
Education
No Degree - Pre-requisites For Nursing
Northwestern Oklahoma State University
Alva, OKHigh School Diploma -
Waynoka High School
Waynoka, OK05.2005
Skills
- HIPAA Compliance
- Customer Engagement
- Administrative Support
- 10-Key Data Entry
- Electronic Health Record
- Home School Teacher
Timeline
Home Maker/Home School Instructor
Self-employed
04.2023 - Current
Billing Specialist
Polara Health
05.2020 - 04.2023
Customer Engagement Specialist
Polara Health
08.2015 - 05.2020
Health Information Management Clerk
Western Plains Medical Complex
06.2014 - 07.2015
No Degree - Pre-requisites For Nursing
Northwestern Oklahoma State University
High School Diploma -
Waynoka High School