Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Amy Roggenkamp

Battle Ground,Washington

Summary

Dynamic professional with a proven track record at Battle Ground Public Schools, enhancing library operations and testing coordination through expert shelving organization and exceptional relationship building. Achievements include streamlining data entry processes and significantly improving user satisfaction, showcasing strong organizational skills and a commitment to operational excellence.

Overview

24
24
years of professional experience

Work History

Library Technician/Testing Coordinating Assistant

Battle Ground Public Schools
Brush Prairie, Washington
10.2019 - Current
  • Maintained databases of library users and their borrowing histories.
  • Oversaw the organization and shelving of library materials to ensure ease of access.
  • Checked circulation desk regularly to keep appropriate numbers of books and periodicals available to patrons.
  • Inspected returned items for damage before checking them back into inventory.
  • Processed new materials including books, magazines, and multimedia for circulation.
  • Managed overdue fines for late returns of borrowed items.
  • Assisted students and faculty with locating library materials.
  • Maintained accurate library records for inventory of periodicals and books.
  • Provided reference services to patrons in person, by telephone or email inquiries.
  • Enforced rules concerning behavior in the library environment.
  • Developed and implemented test plans, protocols, scripts, and standards to ensure quality assurance.
  • Set up and maintained high-quality and consistent approach to testing procedures.
  • Collaborated with QA team members to develop improved processes for testing procedures.
  • Provided general administrative and clerical support including filing, photocopying, scanning and faxing documents.
  • Handled confidential information in a professional manner.
  • Created spreadsheets to track data related to departmental operations or specific projects.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Answered phones and routed voicemails to respective employees.
  • Organized and maintained office files.
  • Offered reception coverage to relieve staff during absences or breaks.
  • Maintained front desk to provide positive first impression.
  • Composed routine correspondence such as letters, memos and emails for staff members.
  • Performed data entry tasks accurately and efficiently using Skyward applications.
  • Scheduled service and changed and ordered toner to keep printers and copiers functioning.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Hair Salon Manager

Supercuts, INC
Battle Ground, Washington
04.2012 - 06.2017
  • Consulted with customers to understand needs and recommend professional services.
  • Created monthly reports that tracked progress towards goals set by ownership.
  • Trained and supervised staff on proper customer service techniques and product knowledge.
  • Monitored inventory of supplies, managed budget and requisitioned supplies, equipment, and services.
  • Scheduled employees and oversaw customer appointment calendar.
  • Managed daily salon operations, including scheduling appointments, customer service, and staff management.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Resolved customer complaints in a timely manner, while maintaining positive relationships with clients.
  • Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
  • Conducted regular meetings to brief employees about salon's success and announce sales goals.
  • Maintained accurate financial records of all salon transactions.

Front Office Manager

Wilcox and Flegel Oil Co.
Longview, WA
04.2007 - 06.2010
  • Operated office equipment such as photocopiers, scanners, and fax machines.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Organized and maintained filing systems both electronically and manually.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Assisted with accounts receivable and accounts payable functions.

Escrow Assistant

AmeritTitle
Hood River, ORe
06.2001 - 03.2007
  • Monitored progress of each transaction from beginning to end ensuring timely completion.
  • Reviewed and interpreted buyer, seller and lender instructions to assess escrow requirements.
  • Resolved issues related to escrow accounts by communicating with customers and lenders.
  • Coordinated transfer of security certificates to schedule delivery.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Notarized documents when necessary during the course of a transaction.
  • Reviewed title reports to ensure accuracy of information before closing.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Provided customer service through phone calls or emails promptly and professionally.
  • Collaborated with team members to ensure all aspects of an escrow are completed accurately.
  • Managed master calendar of signings and organized related paperwork.
  • Verified accuracy of loan documents prior to closing.
  • Maintained accurate records of all escrow accounts and transactions.
  • Facilitated clear and effective communication between brokers, borrowers, and lenders.
  • Ensured compliance with state laws and regulations regarding real estate transactions.
  • Verified funds received were sufficient to cover closing costs prior to closing date.
  • Processed payments from buyers and sellers in a timely manner.

Education

Cosmetology - Cosmetology

NW College of Hair Design
Clackamas, OR
06-2010

High School Diploma -

Glenwood High School
Glenwood, WA
06-2000

Skills

  • Material locating
  • Shelving organization
  • Electronic resources
  • Information retrieval
  • Appointment scheduling
  • Data entry proficiency
  • Relationship building
  • Strong organizational skills
  • Records maintenance
  • Multitasking and prioritization
  • Reliable and punctual
  • Records management

Affiliations

  • Point person for Sunshine Committee at Maple Grove Primary
  • NJRA Rodeo Queen Advisor
  • Committee Member for Clark County Saddle Club RIde Fearless

References

References available upon request.

Timeline

Library Technician/Testing Coordinating Assistant

Battle Ground Public Schools
10.2019 - Current

Hair Salon Manager

Supercuts, INC
04.2012 - 06.2017

Front Office Manager

Wilcox and Flegel Oil Co.
04.2007 - 06.2010

Escrow Assistant

AmeritTitle
06.2001 - 03.2007

Cosmetology - Cosmetology

NW College of Hair Design

High School Diploma -

Glenwood High School

Similar Profiles

CREATE PROFILE
Amy Roggenkamp