Amy Rojas
Austin,USA
Summary
Highly organized operations assistant with proven expertise in inventory management, vendor coordination, and exceptional customer service. Committed to enhancing client experiences through attention to detail and effective communication.
Overview
9
9
years of professional experience
Work History
Operations Assistant
Cowboy Bride
Austin, USA
05.2025 - Current
- Maintained inventory reports and accuracy in Bridallive.
- Responsible for orders, from confirmation to receiving procedures
- Communicated with designers about order status, shipment coordination, and resolve discrepancies efficiently
- Oversaw daily operations, including online orders, in-store pickups, and closing and opening procedures
- Managed client communications and appointment coordination
- Conducted private bridal appointments with a focus on a luxury experience
- Took charge of administrative tasks in the boutique
- Created and scheduled weekly newsletter and other content for company website
Team Lead
Anthropologie Weddings
Austin, USA
09.2024 - 05.2025
- Provided personalized and professional assistance to customers and bridal appointments
- Processed new merchandise according to store visual merchandising standards
- Managed detailed records of bridal appointments, including bride's preferences, style, and key information for seamless follow up
- Memorized inventory and performed store opening and closing procedures
- Maintained cleanliness and organization in bridal department, ensuring a visually appealing space
- Acquired in-depth knowledge of designers, fabrics, and gown structures to deliver tailored recommendations and an elevated sales experience
- Processed payments and followed transaction procedures on POS system
Bridal Stylist
Unbridaled
Austin, USA
07.2024 - 09.2024
- Assisted with content creation and digital branding
- Learned cues and nonverbal language essential to a successful sale
- Processed orders, payments, and shipments
- Maintained communication before and after appointments
- Created appointments based on availability and brides' preferences through BridalLive
Server
Le Jardinier (inside MFAH)
Houston, USA
12.2023 - 05.2024
- Gained extensive knowledge of wine and classic French cooking techniques
- Studied artist and their work showcased in the museum and the interior restaurant
- Increased beverage and food sales through guest interactions
- Organized multiple timings for a Michelin star quality experience
Manager
Lulu's
Houston, USA
08.2023 - 12.2023
- Assisted the marketing director with social media content
- Analyzed detailed day-to-day logs of purchasing, sales, labor, and cash reconciliation
- Went over key points of service through pre shift and appointed team responsibilities
- Encouraged sales by setting short-term goals
- Maintained attention to detail during service and helped the team work cohesively
- Met guests' expectations by thoroughly following BEOs
- Trained new staff on company goals, values, and steps of service
- Organized schedules and shift coverage while taking in consideration business and employee needs
Lead Host
The Capital Grille
Houston, USA
12.2021 - 08.2023
- Greeted guests warmly and professionally and served as a point of contact for guests
- Set floor plan for the entire night, taking into account all aspects of service
- Memorized VIPs and established meaningful connections
- Booked and confirmed reservations, answered front desk phone, and provided accurate information
- Maintained attention to detail during service and helped the team work cohesively
Community Manager
Whiskey Cake
Houston, USA
07.2021 - 08.2023
- Managed all social media accounts, uploading content consistently, unique to the brand message
- Managed leads daily, finalized BEOs, and handled records of payments
- Assisted multiple marketing offsites in the Houston, Baybrook, and San Antonio area
- Worked with sales manager and marketing director to meet monthly goals
- Took charge of promotional marketing for pairing dinners, maintained reservation list and event timing
- Responsible for interior decor budgets and scheduling
- Established and managed relationships with vendors and kept a tidy record of invoicing and accounts
Marketing Intern
Affordabletours.com
Houston, USA
07.2016 - 01.2021
- Acquired knowledge in SEO
- Multi tasked various deadlines while providing quality content
Education
Associate of Arts - Communications
HCC
HoustonSkills
- Operations management
- Vendor relationship coordination
- Client services
- Marketing
- POS systems (Tripleseat, OpenTable, BridalLive)
- Microsoft Office proficiency
- Problem solving
- Shipping and receiving
- Operational reporting
- Office supply management
- Visual merchandising
- Inventory management
Languages
Spanish
Native/ Bilingual
Timeline
Operations Assistant
Cowboy Bride
05.2025 - Current
Team Lead
Anthropologie Weddings
09.2024 - 05.2025
Bridal Stylist
Unbridaled
07.2024 - 09.2024
Server
Le Jardinier (inside MFAH)
12.2023 - 05.2024
Manager
Lulu's
08.2023 - 12.2023
Lead Host
The Capital Grille
12.2021 - 08.2023
Community Manager
Whiskey Cake
07.2021 - 08.2023
Marketing Intern
Affordabletours.com
07.2016 - 01.2021
Associate of Arts - Communications
HCC
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