Amy Roman
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Server Trainer
Mambos Seafood
06.2022 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Monitored new server performance and offered continuous support throughout training period.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Utilized effective communication techniques to support server learning and comprehension.
- Provided continuous evaluation and feedback to server employees.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Provided coaching and mentoring to employees.
- Trained and mentored 6 new personnel hired to fulfill various roles.
Cashier
Academy Sports Outdoors
07.2021 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
Scaffold Helper
Brock Scaffolding
01.2021 - 05.2022
- Assembled, erected and dismantled scaffolding structures to meet project needs.
- Followed OSHA regulations and safety standards when installing and working with scaffolding.
- Built custom scaffolding structures to specifications for diverse applications.
- Disassembled scaffolding and equipment when projects were completed or after each shift according to strict schedules.
- Inspected scaffolding for safety and structural integrity before each use.
- Worked in team-focused environment to collaboratively complete projects on time and within budget.
- Utilized problem-solving skills to troubleshoot and resolve issues with scaffolding structures.
- Utilized ladders, small lifts and rope access systems to safely access hard-to-reach areas.
- Safely installed and dismantled scaffolding from aerial lifts and larger lifts.
- Cleaned work areas, machines and equipment to maintain clean and safe job site.
- Transported materials and tools from work truck to project areas and organized supplies based on likely needs.
Journeyman Electrician
Zachry Group
01.2020 - 12.2021
- Completed rough-in, termination, and underground work.
- Interpreted blueprints, schematics, and diagrams of project requirements and initiated appropriate electrical installations.
- Read technical drawings, diagrams and project documentation to make accurate decisions about electrical system installations and repair work.
- Repaired and installed new fixtures, wiring, circuits, and motors.
- Diagnosed issues and developed effective solutions.
- Adhered to safety protocols, OSHA standards and building codes in installation of systems, operation of equipment, and handling of materials.
- Evaluated existing electrical systems for maintenance, repair, and update requirements.
- Verified problems, investigated faults, and troubleshot solutions to enhance installations.
- Operated tools according to prescribed safety practices.
- Interpreted electrical codes and diagrams to complete electrical repair and installation tasks.
- Assisted in design and installation of electrical systems and components.
- Connected wires to circuit breakers, transformers or other components.
- Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
- Followed state and local building regulations based on National Electrical Code.
- Replaced and repaired lighting fixtures and electrical control and distribution equipment.
- Spliced, joined and connected wire to fixtures and other electrical components.
- Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
- Studied building schematics to determine location of wiring and equipment.
Electrician Helper
Fluor Corporation
01.2019 - 01.2020
- Pulled wire through conduits and through holes in walls and floors.
- Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.
- Organized materials and tools in to maintain clean and neat work areas.
- Helped complete system installations, digging trenches, and breaking up concrete.
- Adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Identified and studied electrical problems to determine correct solutions.
Cashier Assistant
NAPA Auto Parts - Genuine Parts
04.2015 - 03.2019
- Met customer needs through polite, friendly and attentive service.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with other associates to support cashiers and management needs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Retrieved items for customers and verified prices.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Replenished shelves regularly to meet customer demand and maximise sales.
- Bagged items securely to minimize breakages and reduce losses.
- Monitored store for suspicious activity and reported security concerns for prompt action.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Set up new sales displays each week with fresh merchandise.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
High School Diploma -
Beddingfield High School
Wilson, NC06.2014
Skills
- Ability to work Independently
- Organized
- Comfortable with technology
- Written and Verbal communication in english and Spanish
- Critical thinker
- Problem solver
- Math
- Good customer service
- Microsoft Office
- People skills
- Working with customers
- Good teamwork
Languages
Spanish
Native or Bilingual
Timeline
Server Trainer
Mambos Seafood
06.2022 - Current
Cashier
Academy Sports Outdoors
07.2021 - 07.2022
Scaffold Helper
Brock Scaffolding
01.2021 - 05.2022
Journeyman Electrician
Zachry Group
01.2020 - 12.2021
Electrician Helper
Fluor Corporation
01.2019 - 01.2020
Cashier Assistant
NAPA Auto Parts - Genuine Parts
04.2015 - 03.2019
High School Diploma -
Beddingfield High School
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