Amy Romans
Shelbyville,KY
Summary
Certified 911 Dispatcher of 21 years that offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and confidentiality. Works great under pressure and remains calm during emergencies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Shelby County Fiscal Court
501 Main St, Suite 1, Shelbyville, Ky 40065
08.2002 - Current
- Dedicated and experienced 911 Telecommunicator with over two decades service in emergency dispatching. Proven ability to prioritize and manage emergency and non-emergency calls efficiently. Proficient in utilizing CAD systems and disseminating confidential information. Recognized for outstanding performance and awarded Dispatcher of the Year multiple times.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS in a high-pressure environment.
- Entered and maintained accurate data in the Computer-Aided Dispatch (CAD) system.
- Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
- Handled confidential information with descretion and professionalism using the NCIC system.
- Assisted in on-the-job training and coaching to new dispatchers.
Education
No Degree - General Studies
Jefferson Community And Technical College
Louisville, KYHigh School Diploma -
Oldham County High School
Buckner, KY06.1995
Skills
- Proficient in Telecommunication systems and protocols
- Experienced in CAD operation and data management
- Skilled in managing multi-line phone systems efficiently
- Trained in crisis intervention techniques and conflict resolution
- High typing speed with exceptional accuracy
- Strong time management and organizational abilities
- Effective problem solving skills under pressure
- Commitment to maintaining confidentiality and upholding ethical standards
Certification
- PST - Public Safety Telecommunicator
- EMD - Emergency Medical Dispatch
- CPR
- NCIC (National Crime and Information Center)
Timeline
911 Emergency Dispatcher
Shelby County Fiscal Court
08.2002 - Current
No Degree - General Studies
Jefferson Community And Technical College
High School Diploma -
Oldham County High School