Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Work History
Catering Coordinator
Bloomin' Brands
09 2023 - 03 2025
Ensured seamless execution of events with diligent planning and attention to detail.
Implemented creative solutions to logistical challenges, ensuring timely delivery of services despite unforeseen circumstances.
Streamlined communication between kitchen and service staff, ensuring timely and accurate service.
Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
Strengthened vendor relationships, negotiating competitive pricing for ingredients and supplies.
Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
Fostered culture of safety and cleanliness, meeting all health and regulatory standards.
Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
Utilized social media platforms to promote services, resulting in increased brand visibility.
Enhanced company's reputation by consistently delivering high-quality service and culinary excellence.
Maintained extensive calendar of events and attended necessary event meetings and conference calls.
Adapted quickly to last-minute changes in event requirements, maintaining high levels of client satisfaction.
Developed unique catering packages, offering clients innovative and customized options.
Developed effective marketing strategies for promoting catering services in local communities, attracting new business opportunities.
Collaborated with sales teams to secure new contracts and expand the company''s clientele base.
Manager
Grayson veterinary Hospital
01 2023 - Current
Cross-trained existing employees to maximize team agility and performance.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Developed and maintained relationships with customers and suppliers through account development.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Assisted in organizing and overseeing assignments to drive operational excellence.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Identified and communicated customer needs to supply chain capacity and quality teams.
Business Development Manager
Butler Toyota Of Macon
04 2010 - 08 2013
Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
Established relationships with key decision-makers within customer's organization to promote growth and retention.
Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
Reached out to potential customers via telephone, email, and in-person inquiries.
Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes.
Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
Performed client research and identified opportunities for account growth, account penetration and market expansion.
Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
Kept meticulous client notes and updated account information in company databases.
Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
Developed and maintained strategic partnerships to provide added value to clients and increase competitive advantage.
Improved sales team performance with targeted training programs focused on advanced sales techniques and product knowledge.
Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.
Expanded customer base by networking at industry events and leveraging social media platforms.